Holly Stover, M.A. Email & Phone Number

New Market, Md, Us

Olney, Maryland, United States

Working closely with the Director of EX and CX, develop strategic EX initiatives that support a remarkable workplace for our employees through a focus on employee engagement, culture, recognition, surveys, databases, journey mapping, and more. Responsible for new employee orientation and onboarding.

United States

Working closely with the Director of EX and HR Operations to structure and execute bank wide HR operational initiatives supporting the employee experience (EX), culture and employment branding consistent with the bank’s strategic imperatives. Supporting the employee experience strategy and carrying out initiatives across the organization to measure, enhance, and report on the employee experience. Coordinating and administering various systems/applications, databases, and activities related to the employee experience (EX). A member of the EX Committee, with the goal of creating a remarkable EX and enhancing the employee journey. Additionally responsible for administering employee surveys, mapping out the employee journey, employment branding, data analysis and mining, and recommending ways to improve upon the EX. Eager to lead and collaborate with others within the Human Resources Division and on cross-functional basis.

Frederick, Maryland, United States

Swimming has been a part of my life since I was very young, and I continue to help athletes become strong, confident swimmers. In addition to swim coaching, I have a Masters in Sport Psychology and provide visualization exercises and goal setting for the team.

Columbia, Md

As member of the Steering Committee, appointed to specialized team to administer, train, manage, and maintain customer service software system Daxko Spectrum for entire company. Developed training programs, instruction manuals, e-learning, and taught SME’s how to successfully use and manage the system with an encouraging and end user- focused approach.

Columbia, Md

Honored to have been afforded the Service Award in 2019 and Team Member of the Quarter in 2015, I pursued excellence in this role, and not just as the leader for the Centers for Pursuit of Excellence! For me, excellence means creating a corporate culture that values both employees and customers, proactively responds to changing trends and customer needs, and prioritizes relationship-building over being right. To catapult the organization to the next level, I created high-quality customer service training videos and online resources to facilitate access to materials and enterprise-wide adoption across 1.8K employees. I introduced a train-the-trainer program, hosted webinars, designed e-learning, and hosted round tables, and events. Additionally, I enhanced quality service by introducing the concept of internal customers and encouraging team members to forge relationships with customers by connecting on an emotional rather than a rational level. I developed company wide strategic policies, provided technical software training, orchestrated company events, and delivered engaging presentations. Some highlights from key achievements here include:►Introduced enterprise-wide training shifting culture from siloed to collaborative.►Accelerated Secret Shopper and NPS scores by 10% - 20% through standardized training for the entire company.►Concurrently spent ten months assisting with the start-up of a new facility (Haven on the Lake) by orchestrating all aspects of operations, maintenance, human resources, vendor relations, and system implementation.

Columbia, Md

I assisted with the successful launch of Haven on the Lake, Columbia Association's newest facility and was honored to manage the operations for the first ten months. It's a beautiful mind-body retreat in the heart of Columbia, MD. To ensure its success, I interviewed, hired, and trained the Retreat team, established the facility's operational policies and procedures, and created a culture of excellent customer service.

Columbia, Md

Responsible for day-to-day operations including customer service, financial oversight, sales of new memberships and programs and program development. I recruited, interviewed, hired, and trained team members, providing constructive feedback and support for professional growth. I administrated and training staff on the software we used to streamline operations and ensure comprehensive data capture. To elevate employee engagement, optimize budgets, and enhance programming, I introduced strategic initiatives and made sure staff members felt important resulting in significantly increased customer experiences and employee retention.

Columbia, Md

Led day-to-day operations of CA’s largest facility (105,000 square feet). Successfully interviewed, hired, trained, and coached team members from all departments including personal training, front desk, fitness, housekeeping, and managers on duty. Responsible for touring prospective members and selling memberships. Helped onboard new members. Volunteered to join team of subject matter experts in customer service software implementation to ensure successful launch.

Columbia, Md

Responsible for daily operations of swimming facility including interviewing, hiring, training, and scheduling of team members. Directly responsible for financial success of facility, including creation of revenue producing programs, and retention of members. Successfully celebrated over 500 birthday parties in 8 months during a single year. Created motivational programming to keep members engaged and exercising. Provided exceptional customer service to team members and members.

Directly responsible for fitness expenses and revenue producing programs of 57,000 square foot facility. Interviewed, hired, developed, trained, and ensured success of new fitness team members. Instructed members and team members on safe and proper use of fitness equipment. Met members needs while providing customer service and ensuring safety on the fitness floor. Assisted with touring prospective members and clients, and selling memberships.

Master Of Arts - Ma, Kinesiology And Exercise Science

Masters Thesis: Exercise and the Aging Brain

Bachelor Of Arts (Ba), Psychology And Physical Education (Concentration In Sport Psychology)

Activities and Societies: Women's Swim Team Member (4 years) Captain, Women's Swim Team (1 year)

Education record

Activities and Societies: Vice President, French Club Field Hockey, Swimming, SoftballSoftball County Champions, Field Hockey and Softball.