Holly Strawser Email & Phone Number

• Creates orientation materials, training schedules, tracks, and creates reports on outcomes of all training and maintain training records for organization.• Schedules and conducts meetings with Management to proactively identify areas of training concentration needed to strengthen successful transition to new roles/departments.• Builds solid cross-functional relationships with all departments, meet regularly to assess, and identify learning opportunities for departments and create… Show more • Creates orientation materials, training schedules, tracks, and creates reports on outcomes of all training and maintain training records for organization.• Schedules and conducts meetings with Management to proactively identify areas of training concentration needed to strengthen successful transition to new roles/departments.• Builds solid cross-functional relationships with all departments, meet regularly to assess, and identify learning opportunities for departments and create training maps and learning goals. Works directly with all departments to ensure professional development needs are met and strategically coordinated.• Develops and facilitates individualized and club training programs that address specific organizational needs i.e., employability skills, soft skills, customer service.• Responsible for all aspects of learning management system (LMS) to include master administrator, creation, and distribution of reports, meeting all regulatory and safety trainings, monthly, quarterly, annually and communication to staff at all levels in organization. Trains, directs and supervises all LMS sub-administrators.• Develops and implements training assessment and evaluation methods to measure individual success and program effectiveness, continuously improve resources on an ongoing basis.• Responsible for overseeing ongoing safety assessment and risk management/prevention strategies to include advising the Chief Administration and Finance Officer (CAFO) and Chief Clubs Operations Officer (CCOO) on security measures to include club safety. Also, assisting in the preparation of monthly and/or annual safety reports and presenting the information to CAFO and CCOO. Show less

West Palm Beach, Florida Area

• Provides executive leadership to Child Care Licensing section.• Utilizes reports based on key indicators from relevant databases to identify areas for strategic planning and improvement and implement actions plans.• Responsible for coordinating with finance team to monitor and forecast budget.• Liaison to Florida Department of Children and Families for negotiation of contract and implementation of procedural changes.• Developed a forecast report of inspection capacity to… Show more • Provides executive leadership to Child Care Licensing section.• Utilizes reports based on key indicators from relevant databases to identify areas for strategic planning and improvement and implement actions plans.• Responsible for coordinating with finance team to monitor and forecast budget.• Liaison to Florida Department of Children and Families for negotiation of contract and implementation of procedural changes.• Developed a forecast report of inspection capacity to evaluate long-term strategies, assign inspection workloads efficiently, and identify staffing shortages.• Facilitates Child Care Advisory Council meetings and prepares agenda including Child Care licensingitems for review by council.• Drafts regulatory language for updates or additions to current rules for presentation to Child CareAdvisory Council and County Commissioners.• Delivers public trainings to stakeholders including annual training on Abuse Reporting requirements to 600+ caregivers, directors, and stakeholders at a Lutheran Services annual meeting.• Redesigned application tracking systems with dashboard that provides at a glance status of program and individual team members while allowing multiple users to enter data simultaneouslyCollaborates with local building, zoning, and fire departments to ensure programs meet relevantrequirements.• Is a member of the Early Education Business Partnership Council with Palm Beach State College andthe Afterschool Business Partnership Council of Palm Beach County.• Leads and fosters culture of continuous improvement, employee engagement and opencommunications.• Assesses resources, skill sets and tools necessary to accomplish team goals by continuouslyidentifying process improvements and educational and training opportunities.• Shapes strategies to drive effective execution and ongoing performance of programs throughoutorganization. Show less

• Developed internal protocol to document and validate $400,000 annual revenue received for services provided. • Created basic Point of Sale system in Excel allowing customer service staff to capture transaction details, amount due, and payment method; digital receipt was developed using Vlookup. • Developed an automated report using Excel to integrate daily revenue data from individual customer service representative sheets into a Master worksheet that calculated daily revenue and… Show more • Developed internal protocol to document and validate $400,000 annual revenue received for services provided. • Created basic Point of Sale system in Excel allowing customer service staff to capture transaction details, amount due, and payment method; digital receipt was developed using Vlookup. • Developed an automated report using Excel to integrate daily revenue data from individual customer service representative sheets into a Master worksheet that calculated daily revenue and service totals.• Wrote and implemented policies and SOPs to maximize transparency and quality of service.• Created tracking system and database for local background screening activities; Excel worksheets were connected to a master worksheet that produced standardized monthly report and tracked patterns in volume. • Used data validation tools in Excel to ensure that individual staff entries could be compiled, quantified, and analyzed. • Acted as officer for Performance and Quality Improvement Committee • Redefined criminal background screening procedures to incorporate documentation best practices and customer service guidelines.• Conducted supervisory field inspections to ensure that quality standards were met and initiated enforcement procedures when conditions warranted. Show less

Manhattan, New York

Led four supervisors, ten field staff, and six clerical staff, helping drive effective field activities and application processing for home based childcares, afterschool programs, summer camps and commercial childcare centers, totaling 2000+ programs. Generates weekly statistical reports to Bureau of Childcare Central Office. •Implemented new technologies to meet bureau objectives and city and state regulatory obligations. •Made organizational changes that capitalized on work… Show more Led four supervisors, ten field staff, and six clerical staff, helping drive effective field activities and application processing for home based childcares, afterschool programs, summer camps and commercial childcare centers, totaling 2000+ programs. Generates weekly statistical reports to Bureau of Childcare Central Office. •Implemented new technologies to meet bureau objectives and city and state regulatory obligations. •Made organizational changes that capitalized on work relationships and staff skill sets. •Directed the development of instructional materials and programs to educate childcare providers about regulatory requirements and best practices.•Analyzed data to identify organizational patterns and trends to forecast staffing and resource needs. •Designed and incorporated internal tracking system for new applications that allowed coordination across teams within the office. •Overhauled outdated internal forms making them user friendly and relevant to current operational communication needs. •Achieved 100% licensure for summer camps applying to operate in Manhattan the first year of transition to Bureau of Childcare by implementing digital application procedures. •Ensured that mayoral initiative to expand Universal Pre-kindergarten was successful in Manhattan by permitting and expanding 40 childcare sites within 4 month timeframe.•Established work culture of excellence ensuring that all work products were prepared for quarterly audits conducted by New York State Office of Children and Family Services.•Revised and developed protocols to adapt to changing demands and absorption of two departments. Show less

Manhattan, Ny

Managed three supervisors and fifteen staff members, overseeing regulating and licensing activities related to home based childcare and afterschool programs, totaling 1300+ programs.•Improved quality of inspection and registration activities through staff development projects.•Analyzed current and historical data to identify registration trends and maximize caseload performance.•Revised protocols for application processing that resulted in 30% increase in licensing rate.•Reduced… Show more Managed three supervisors and fifteen staff members, overseeing regulating and licensing activities related to home based childcare and afterschool programs, totaling 1300+ programs.•Improved quality of inspection and registration activities through staff development projects.•Analyzed current and historical data to identify registration trends and maximize caseload performance.•Revised protocols for application processing that resulted in 30% increase in licensing rate.•Reduced rate of overdue inspections from 35% to 0% by providing additional support to inspection staff and establishing clear priority standards. •Resolved 33 outstanding enforcement cases within first month of acting as manager. •Devised orientation and presented on monthly basis to prepare potential home child care applicants. •Expanded evaluation of home based childcare sites by Educational consultants to strategically provide better support and improve quality of child care. Show less

Manhattan, Ny

Supervised five daycare field inspectors with a focus on staff development and training.•Improved efficiency of inspection activities for 1000+ childcare sites.•Reorganized caseload assignments by analyzing historical data, identifying trends, and considering public transportation routes. •Collaborated with legal teams to collect relevant documentation, witness statements, and provide testimony on behalf of the state. •Approved travel repayments ensuring that reimbursement… Show more Supervised five daycare field inspectors with a focus on staff development and training.•Improved efficiency of inspection activities for 1000+ childcare sites.•Reorganized caseload assignments by analyzing historical data, identifying trends, and considering public transportation routes. •Collaborated with legal teams to collect relevant documentation, witness statements, and provide testimony on behalf of the state. •Approved travel repayments ensuring that reimbursement requests were valid and supported by business activities. •Developed digital tools that improved field operations and pioneered handheld computer use.•Reviewed investigative reports for accuracy and regulatory relevance. Show less

Master Of Business Administration (M.B.A.), Mba, 3.96

Bs, Biological Sciences

Activities and Societies: Worked consistently at Barnes & Noble