•Specialized in developing and executing strategic PR campaigns, proactively, that enhanced brand visibility and fostered relationships with key stakeholders•Significantly increased media coverage and advanced the Company’s brand in industry trade publications, digital media, speaking opportunities which positioned Drone Express as an industry innovator.•Established strong relationships with journalists and influencers in tech and logistics, securing placements in top publications like Bloomberg, Yahoo, and industry-specific platforms such as DroneLife and Drone DJ.•Successfully organized local events, public speaking engagements, and drone demonstrations, ensuring impactful brand presence and engagement.•Collaborated on branding strategies that reinforced image as a leader in drone delivery technology.•Authored and distributed media releases and facilitated press experiences effectively communicating innovations and industry advancements.•Managed and expanded Drone Express's digital footprint across multiple platforms, including Facebook, LinkedIn, X and Instagram, implementing engaging content calendars and campaigns.•Developed compelling multimedia content (photos, videos, infographics, blogs, podcasts) that effectively communicated the brand's value proposition and attracted a wider audience. Managed all creative projects with web designers, application developers and appropriate teams to ensure high-quality outputs. •Analyzed social media metrics to refine strategies, leading to increased engagement and improved ROI on campaigns.• Supported the Director/VP in establishing and evaluating a marketing strategy and plan byanalyzing and assembling sales/marketing materials, updating calendars, and organizing andplanning promotional presentations• Last point of contact with Company deliverables before they are published/distributed ensuring all formatting, aesthetics and content are in‐line with Company branding, standards and expectations

• Executed recruitment media strategies through various outlets including print, web, social media, direct mail, interactive and more.• Conducted media research such as websites, professional journals, associations, print, radio stations, etc.• Wrote ad copy for social media and interactive advertising.• Developed a unique and effective campaign for every clients' marketing needs.• Directed ad placement on all large media platforms including Twitter, Google, Facebook, Instagram, Snapchat, LinkedIn and Indeed.• Handled all client inquiries and resolve concerns in a timely manner • Communicated and collaborated effectively across all teams including art direction with designers to ensure seamless client campaigns

Creates social media and special events marketing materials.Plans fundraising and community events.

Managed social media platforms and events. Coordinated guest speakers and community partnerships through weekly online presentations.Planned and existed in person nature immersion and wellness events with all communications and online marketing and media associated.

Responsible for planning, development and implementation of all of the organization’s marketing strategies, marketing communications, and public relations activities, both internal and external. Primary responsibilities are in executing marketing and communications to promote a positive public image among We Care Arts various audiences and advance development efforts by positioning the organization as the identified therapeutic art expert in the Dayton region. Ensures the articulation of WCA’s desired image and position, assure consistent communication.of image and position throughout the organization both internal and external .Responsible for editorial direction, design, production and distribution of all organizational publications, including print and electronic materials such as letterhead, use of logo, brochures, website, blog, social media content, retail branding and displays, and inventory system tracking and reportingWorks closely with, and reports to the Executive Director. Teams with key staff, appropriate volunteers, vendors, interns, fundraising/development ream, outside contractors and media. Manages media, special event, marketing and retail initiative projects

Managed all aspects related to delivery of training programs including execution and presentation,performance metric tracking, maintenance and development of training curriculum and materials, supervision, mentoring and coaching of up to 30 individualsActed as subject matter expert for other training professionals, training content developers, and leaders nationally and globallyProject management - communicated effectively across the business at all levels including leadership, process owners, process documentation team, third party suppliers, vendors, and internal content developers meeting all documentation and training needs within appropriate time framesLead project outline, planning, status update, strategy and content development sessions with virtual teams on key initiativesSupported build & development of up and coming initiative including applications, system upgrades, training materials development, process documentation Managed projects from planning phase to implementation at site pilot launches in locations both nationally and internationallyLead key site community initiatives - recruited, coordinated, presented, managed nationally recognized project to bring in individuals with disabilities from the Dayton area

•Presented new hire training courses for Android/Apple Customer Care/Tier One Technical Support, and Billing/Payments projects •Acquired and remained up to date on all new/required technologies, all programs, systems, tools and resources, features, company/client policies• Instructed and mentored for on the job training "transition phase" preparing learners to meet production metric goals, troubleshooting application and technical issues• Successfully trained and launched the new Billing/Payments department, identifying project roadblocks, resolving all issues and meeting metrics goals with positive client feedback

•Assisted agents as a production and training mentor, answered questions, took escalated calls to resolve customer's complex issues• Independently completed scheduling, password resets, user log in/profile set up and all administrative follow up•Effectively communicated up training course material to all employees on various topics, new products, system updates, and client initiatives• Scheduled web-based client up training for all tenured and new employees for all lines of business - Customer Care, Billing & Retention departments, supervisors, and management• Efficiently presented information and delivered course schedules, meeting client completion deadlines and other requests, in a timely manner

Marketing Visual Content/Sales floor set displayPromotionsSales goals and strategyCredit/FinancingFashion Advising/Customer Experience

• Proof-read and edited.• Aided in print production and event coordination • Responded to customer inquiries and set appointments• Maximized production in an organized, professional and timely manner.