Diego Probst 🏳️‍🌈 Email & Phone Number

Budapest, Hu

Budapeste, Hungria

- Resolving IT issues of clients, acting as their first point of contact (Level 1 IT support).- Handling end-user calls and web queries via tools, phone and e-mail.- Documentation and precise administration, logging of calls on the ticketing tool.- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams.- Keeping users informed, own and follow-up ongoing cases.- Maintaining and improving customer satisfaction level.

Budapeste, Hungria

- Deliver exceptional customer service to both guests and partners via phone, chat and email communication channels.- Comprehend and implement business strategies to enhance customer service through the promotion of self-service options.- Responsible for achieving personal and team performance goals as measured by key performance indicators (KPIs).- Proactively identify opportunities for work process improvements and communicate suggestions to Team Leaders and/or Managers.

Blumenau, Santa Catarina, Brazil

- Managed professional development activities within corporate education, focusing on business applications.- Led the development and organization of internal certifications for thirteen credit unions under Ailos Co.- Delivered unique learning experiences to employees through well-structured educational programs.- Actively participated in the Diversity and Inclusion committee at the central union.- Contributed to initiatives promoting a diverse and inclusive workplace culture.

Blumenau Area, Brazil

- Provided personalized support to higher education students and their families, requiring resilience and persuasion.- Ensured meticulous attention to detail in the proper allocation of resources and publication of official documents.- Assisted students facing challenging circumstances and those with various disabilities (physical, hearing, visual, intellectual, etc.).- Managed the equitable distribution of government-funded scholarships to financially disadvantaged students.- Oversaw the disbursement of over 20 million Brazilian reais in scholarships with nearly 100% efficacy.- Led a specialized team comprising Psychologists, Social Workers, and a Special Education Instructor.- Successfully integrated team members' social expertise with administrative tasks for optimal outcomes.

Blumenau Area, Brazil

- Conducted English language instruction for teens and adults across all proficiency levels, from beginner to advanced.- Managed student assessments, progress tracking, placement, and development.- Frequently requested by students to continue as their preferred instructor for future classes.- Tasked by school management to lead presentation classes for prospective students.- Demonstrated the school's teaching methodology and unique qualities to potential students, highlighting the advantages of enrollment.

Blumenau Area, Brazil

I was a volunteer member, elected by my peers to fulfil this position for the term.- Oversaw committee's finances, budget, audit, and legal matters.- Directed committee to top efficiency rankings in the country for auditing legal documents, receipts, and exchange program documents.- Managed daily cash flow, including recording income and expenses.- Maintained online platforms for national audit compliance within AIESEC in Brazil.

Blumenau Area, Brazil

I was a volunteer member, elected by my peers to fulfil this position for the term, being the first one in the history of this committee.- Collaborated with finance, talent management, and marketing teams to promote programs city-wide, targeting higher education students.- Led the outgoing exchange programs team, focusing on prospecting new leads and finalizing exchange contracts.- Trained team members in cold calling, sales pitching, and providing comprehensive assistance to exchange participants.

Blumenau Area, Brazil

- Selected as a franchise teacher after an extensive vetting process, utilizing a structured teaching methodology and materials.- Recognized by students for being a humorous and dynamic instructor with strong communication and interpersonal skills.- Conducted English classes for teens and adults across all proficiency levels.- Administered tests, placed new students, monitored activities, and facilitated social integration during breaks.

Pomerode, Brazil

- Gained valuable experience working with B2B customers and company representative sellers.- Offered a position to leverage market expertise in developing a new training program.- Created a standardized training program for representative sellers across various national locations.- Traveled extensively to represent the company and maintain relationships with customers and sellers.- Managed the commercial promoters team, overseeing their training and support of representative sellers.- Oversaw the customer service team, ensuring solutions were provided and activities were tracked effectively.

Pomerode, Brazil

- Coordinated the internal sales assistants team.- Conducted follow-up and analysis of revenue streams.- Created documents for managerial control and oversight.- Managed human resources responsibilities within the team.

Pomerode, Brazil

- Provided national and international customer service- Prepared export documentation for shipments- Tracked customer orders to ensure timely delivery- Offered support to representative sellers for sales activities- Handled customer inquiries and issues effectively- Processed orders from initiation to completion

Bachelor’S Degree, Business Administration And Management, General

Postgraduate Degree, Professional Development

Postgraduate Degree, Business Pedagogy And Corporate Education

Postgraduate Degree, Accessibility, Diversity And Inclusion

Inclusive communication, accessibility, mobility and ergonomy, diversity and inclusion in the job market, managing teams for an inclusive.

Bachelor’S Degree, Administration - International Business

Activities and Societies: Academic Directory of Administration.

Bachelor’S Degree, Marketing

Activities and Societies: Academic exchange program in partnership with Halmstad University, Sweden.

Postgraduate Degree In Brazilian Sign Language, Brazilian Sign Language