As a technology leader with a background spanning education, business intelligence, data analytics, business development, consumer technology, and managed service solutions, I have held management and leadership roles throughout my entire professional career. I am adept at building and leading high-performing teams, driving revenue growth, delivering winning customer solutions, and improving operational efficiency. My competencies also extend to process and productivity optimization. It is my passion to help identify issues impacting business operations, working with senior leadership to uncover and communicate solutions. I thrive when I’m able to communicate the overall solution to my teams through cross-functional clarity, ensuring each team shares my passion for their part in the project's success. Key Achievements Include:✅ Doubled sales in three months after introducing a new standard and system to secure and develop new business.✅ Drove 60% increase in client satisfaction after standardizing training.✅ Increased staff cross-training by 100% and reduced staff count by 9% while maintaining 15% growth in the company.✅ Delivered over 30% YoY sales growth and a net decrease in tier 1 support calls after leveraging data analysis strategies to develop the ACE (Access Networks Certified Expert) dealer training program.✅ Delivered over 200 regional partner education events over 12 months, with over 3,500 partners in attendance. Contact me through this profile if you wish to connect.