Nathan Holmes Email & Phone Number

Gallatin, Tn, Us

Miami, Florida, Us

Charlotte, Nc, Us

• Directed integration of the Access Networks Education Department into the Snap One organization, creating the Managed Services Educational department.• Managed four teams within the Education Department—Education Coordination, Technical Instructors, Technical Support Trainers, and Managed Services Educational Support.• Delivered over 200 regional partner education events over 12 months, with over 3,500 partners in attendance through cross-functional leadership between product management, partner support, technical services, sales, and marketing departments to develop and deliver partner-facing educational initiatives supported by multiple departments.• Achieved 16% growth in related product sales after collaborating with product management and partner support to identify educational relevant growth opportunities leveraging data analytics.

Valencia, Ca, Us

• Promoted Access Networks as an Industry leading MSP through dealer visits, online training webinars, tradeshow education courses, and articles in Industry publications.• Built a corporate training department and developed all technical training presentations. • Ensured accuracy and unification of product information and support through cross-functional leadership and collaboration between client services, technical services, and marketing departments• Delivered over 30% YoY sales growth and a net decrease in tier 1 support calls after leveraging data analysis strategies to develop the ACE (Access Networks Certified Expert) dealer training program.• Built a 3P vendor support program to identify product communication requirements while managing development of network configurations designed to optimize performance.• Led initiative to ensure features and configurations met, or exceeded, new industry requirements by identifying technology trends and aligning corporate strategy with product development.• Created standardized on-premise service solutions for Dealer Partners—Heat Maps, Site Surveys, Project Characteristic Analysis, and on-site best practice guidance.

• Managed all installation, service, design, and programming for award-winning residential integration firm.• Established corporate InfoSEC policies, standardized installation procedures, templatized control system programming and client interfaces.• Led initiative to refine product offerings through a focus on selecting products that created exceptional client experiences though performance, reliability, and control system integration.• Established interoperability parameters to templatize product control and integration.• Enabled $1M+ annual revenue after building new service department focused on client education, remote management, and service upgrades, positioning the company as a leader in a competitive market.

Aspen, Co, Us

• Operated as head of corporate career development structure and training for all 85 employees.• Developed and enhanced training programs with the goal of reducing staffing costs by cross-training existing staff and transforming existing project protocols.• Reduced employee training time by 30% after rebuilding and streamlining entire training program.• Increased staff cross-training by 100% and reduced staff count by 9% while maintaining 15% growth in the company.• Improved client satisfaction by 40% after assuming oversight for new and existing project manager protocols. • Ensured highest profitability attainment by evaluating end-to-end project development procedures to ensure accurate estimating and design figures, advising and training project managers on efficiency and cost effective procedures.• Enabled strategic growth forecasting and informed decision-making after delivering P&L analysis of multiple office locations to forecast employee training program implementation and staffing adjustment needs.• Secured $300,000 in previously undocumented change orders within the first 12 months in role.

• Spearheaded the reorganization of the Naples operation for Audio Video Design, driving a profitable turnaround of the business within the first three months in the role.• Established scaleable systems to build relationships and drive new business.• Doubled sales in three months after introducing a new standard and system to secure and develop new business.• Developed and supported all new client generation activities, including protocol development.• Drove 60% increase in client satisfaction after launching standardized training programs.• Retained 75% of programming profitability after leading change management