Chief Operating Officer (Tsg)
I oversaw the entire operations of the company across all regions, in New Zealand, Australia, UK, and the USA, and provided senior leadership and management of over 300 staff members of Customer Services, IT Infrastructure and Operations, Product Development, and Support. My primary responsibility was to direct the entire organisation on the development and delivery of Organisational Strategy across all operating functions and to ensure implementation of business strategies, plans, and procedures to realise the goals of the company. My duties and achievements consisted of the following:• Leads the assessment and validation of organisational budgeting ensuring alignment with operational requirements, and operational and strategic planning.• Provides operational oversight of due diligence and acquisition integration, incorporating cross-functional projects, including software development with 3rd party dependencies, Contact Centre, and Operational Consolidation.• Improved systems and revenues through the implementation of a series of operating initiatives that increased gross margins through standardised pricing models and management of several operational aspects of various business units.• Created and disseminated organisational identity, vision, culture, and strategy across all levels of the organisation. • Led the design, implementation and ongoing refinement of a unified and standardised system of management across the whole organisation that allowed alignment and direct comparison of key financial and operating performance metrics of the various business units.• Provides leadership and relationship management in Key Client Negotiations with clients.• Spearheaded the expansion of Product Development Management Methodology and Capability and integrated New Group CIO with New Group CISO.