Delivering enhanced customer servicing in a complex mortgage environment by incorporating essential features. Ensuring smooth communication and cooperation among diverse teams for frequent updates with thorough post-release testing. Utilized .NET Core, Angular, Typescript, and AWS to implement performance enhancements and fulfill high-demand feature requests. Noted Contributions and Accomplishments:* Implemented advanced features to empower customers in efficiently viewing and managing their mortgage accounts, including real-time access to mortgage documents, escrow statements, and payment history, enhancing transparency and user experience across the platform.* Leveraged generative AI to automatically summarize customer interactions, improving support agent efficiency by reducing manual annotation time and ensuring consistent, concise conversation notes.* Maintain and optimize Terraform infrastructure as code (IaC) to ensure scalable, secure, and efficient deployment of cloud resources, including updating modules, managing state, and automating workflows.* Organized or led guided developer skills-building sessions, showcasing the advanced capabilities of the languages we employ.* Utilized Terraform to seamlessly update Amazon Aurora RDS instances, ensuring minimal downtime and smooth transitions as database engine versions became outdated, while adhering to best practices for infrastructure management and version control.* Participated in On Call rotations, diligently monitoring systems, conducting thorough investigations to identify the root causes of issues, and overseeing seamless production releases.

Enhance stability and optimize performance in a legacy environment by proactively detecting and addressing database instability concerns. Utilize .NET Core, React Native, Typescript, and AWS to deliver performance upgrades alongside highly requested features. Noted Contributions and Accomplishments:* Led the effort to migrate over 25 tables from CouchDb to AWS AuroraDb while addressing underlying API changes and processes to ensure data integrity remained intact.* Demonstrated subject matter expertise, updating and expanding the Onboarding documentation for environment setup, configuration, and debugging.* Employed React Native to eliminate highly visible bugs around audio playback and video scrubbing features on Android and iOS devices.* Added Asynchronous website previews, videos, and photo processing within the business class phone system.

Utilizing outstanding technical expertise and a mindset focused on continuous improvement to bolster application health and effectively tackle challenges within a dynamic DevOps environment. Actively collaborating with key stakeholders on a regular basis to gather requirements and promptly address any emerging issues.Noted Contributions and Accomplishments:* Increased the speed and improved efficiency of data ingestion by 35% after successfully refactoring data importers.* Steered the migration of reporting and micro services to PCF/Azure and prepared FCC compliance reports for customers.* Facilitated effective and efficient management of changes to data files through continuous upgrading and enhancement of importers.* Identified and improved underperforming areas by implementing change and executing transformation initiatives, including the optimization of SQL queries for tables containing 500M+ records.

Provided a comprehensive suite of customized software solutions for a portfolio of commercial clients using .NET, SQL Server, Access, and Entity Framework.Noted Contributions and Accomplishments:* Employed Ajax and Knockout to overhaul legacy Access applications into ASP.NET Web Applications.* Utilized domain-level authentication in rolling out Mixed-Mode Authentication (Forms and Windows).* Managed and delivered regular upgrades for ASP.NET websites for business clients.