Management of overall client satisfaction and profitability across multiple capabilities.

CRM - United Health Care. Managing United Military and Veteran Division

I currently manage 4 business units within Health Payer Provider for Xerox Services. 2 of the business units have offshore facilities in Guatemala and the Philippines. A new support facility is currently being established in India.All business units are aligned with a single customer. P&L responsibilities for $9m annual reoccurring revenue (ARR), with growth potential of $12m - $15m ARR. Growth is attributed to adding 2 new business units in 2013 - 2014.We have been able to cultivate an outstanding partnered relationship with the customer, which has yielded multiple requests for proposals. I have 9 direct reports, and an indirect staff of ~400 and growing.With a team of highly qualified SME's, we successfully launched 2 new business units in 2012 - 2013.Partnership builds trust. Subject matter expertise allows for innovative solutions which yield opportunities to bring value to the customer for cost optimization. A win/win for customer and Xerox. With a hands on approach, you recognize talent and assemble a team in order to achieve modeled success. You must understand the customers business, value the partnership and relationship, and then you must take care of them, by delivering operational excellence. Decisions based on these core values: Customer, Company, Stock holder.2010: Presidents club 10/102011: President Club 10/10 and 20/202012: President Club 10/10

Production operations manager of multiple RMO and DE projects of ~$6m ARR. Full P&L and customer relationship responsibilities. Demonstrated operational excellence by maintaining customer expectation, delivering above contracted KPI's and growing new highly profitable revenue streams. Success can be attributed to an aggressive hands on approach to understanding customer needs, investing time to understand there business in order to bring value and operational success not only to Xerox, but to the client as well.In 2008 I was identified as an emerging leader within Xerox Corporation2009 President's club award: Demonstrated 10/10 revenue and operational income growth.

Successfully managed production operations for the manufacture of hydraulic cylinders for saw mill equipement and commercial contracts I was able to maintain after the sale of Mid-South Hydraulics.

Manufacturer and repair of Hydraulic and Pneumatic cyinders for Commercial equipment. Small business, less than 20 employees. Designed and manufactured Hydraulic cylinders for agricultural and lumber industry. Along with regional repairing of waste management, city, and construction hydraulic and pneumatic cylinders.

Demonstrating hard work and dedication, I quickly climbed the management ladder from the production floor to operation management of a multi million dollar manufacturer and repair of Hydraulic and Pneumatic cylinders for commercial and goverment/military contracts. Learned and gained expertise in cylinder manufacturing, including welding, manual and CNC lathe/mill operation and programming, team lead, floor manager, QC management, then operational management. I was a self taught cylinder designer. I demonstrated end to end process flow mapping and process optimization to facilitate lean management processing.