* Primary day-to-day contact for partners & internal program stakeholders for a portfolio of customers in the Central & Eastern Territories* Achieve revenue targets by securing renewals & increasing revenue spend per account >> Q3 2021: Achieved 121% of Contract Renewal Goal >> Q4 2021: Achieved 106% of Contract Renewal Goal * Drive the onboarding and implementation process with support from internal teams, ensuring deliverables are executed on time & effectively* Educate & engage customer contacts by using relevant data & other tactics to ensure the customer is getting maximum value from their partnership* Create demand for products & services by developing trusted advisor relationships with key customer stakeholders * Create partner-specific account plan that delivers again goals & objectives, identifies key risks, and lays out a path towards future growth opportunities* Maintain a strong understanding of product offerings and services & proactively identify solutions & opportunities that address key needs* Partner with centralized services team to organize, investigate, & resolve partner issues in an effective manner* Support the development of marketing strategies for partners

EVERFI's Higher Education Business and the Campus Prevention Network are now a part of Vector Solutions.

During my tenure with Uber, I have consistently demonstrated an empathetic & a client-centric approach to managing my territory that ultimately contributed to a promotion toAccount Manager in November of 2020. I currently oversee an Atlanta book of businessvalued at ~$15M ARR (5X my previous territory). Noteworthy accomplishments during mytenure as as an Account Management Manager:* Running needs analysis on market performance to ensure territory is running at themost optimal level from an efficiency perspective* Identify opportunities for additional revenue incl. upsell & cross-sell of products,consistently being a top performer on my team for multiple consecutive quarters* Renegotiating contracts while maintaining meaningful & long-term relationships* Identify critical data insights, providing operational guidance for our partners

* Managed a US book of business value at ~$3M, providing analytical expertise &strategic consultation to grow businesses footprint with the UberEats platform* Served as an internal & external advocate, supporting key initiatives acrossstakeholders to grow strategic & long-term opportunities with partners* Continuously optimized my approach to meet monthly KPI’s, such as: increasingselection, customer stickiness, & preventing churn

With cleverbridge, I served as the strategic operational partner for both implementation andcontinued success of the cleverbridge e-commerce platform with key partners. Noteworthyaccomplishments during tenure:* Provided tactical and strategic e-commerce support for global B2C & B2B clients,delivering a seamless experience for both new customers and the existing key clientbase that I directly managed* Served as the client liaison across many internal teams, advocating on behalf of theclient’s unique and often complex & time sensitive e-commerce needs* Responsible for upholding operational excellence and execution at the account level,held accountable by client’s performance on our platform

During my tenure with StratEx, I developed and oversaw the project plans for new clientimplementations. I oversaw dozens of implementations of new clients and served as theprimary project contact, being held accountable by the business for successfuldeployments. Noteworthy accomplishments during tenure:Led & mentored a team of 5 project specialists who assisted with the work onimplementations* Directly implemented all major product modules, serving as a key player in theultimate deliverable for each customer* Led client trainings for all platform functionality, helping client’s be successful inadopting their new technology investment* Facilitated use case trainings with clients for processing payroll, reconciliation,and general ledger transactions, enhancing continued adoption

During my tenure with Paylocity, I served as the dedicated Project Manager within theimplementation phase until all products recommended were successfully deployed for therespective clients I supported. During my tenure I implemented over $133K of accountrevenue over the course of a year, more than any other member of the team.Key responsibilities and accomplishments include:* Determined client’s requirements for payroll, benefits, and HR policies &procedures using a needs analysis, then presented back recommended solution tothe client for implementation* Facilitated a timely delivery of all corresponding services by developing andexecuting project plans, then holding internal & external stakeholders accountablefor their respective deliverables* Supported complex data conversions and migrations from legacy systems toPaylocity, serving as the technical platform expert for clients, facilitating acomplex process with ease* Worked with clients to troubleshoot system setup to ensure they are wellequipped with resources for triaging independently

During my tenure with Financial Representatives, I provided a wide range of supportservices to the policyholders, prospective customers, and internal partners that Isupported. This is including but not limited to: customer service, administrative support,and office management. In a typical week, I would oversee the majority of officeoperational tasks, provide excellent customer service, and perform outbound marketingtasks like cold calling, creating email campaigns, and sending direct mail. This dynamic andever-changing role allowed me to learn my passion for servicing customers.