Holson Jean Email & Phone Number

Experienced in CRM, account management, and digital marketing, specializing in customer retention, data analysis, and performance tracking.Customer Relationship Management (CRM)- Customer Data Analysis: Experience using Salesforce and Google Analytics, key tools for analyzing customer data and behaviors to improve engagement and satisfaction.- Customer Retention Strategies: Involved in enhancing customer retention through personalized advice and feedback-driven initiatives, which aligns well with customer retention and loyalty efforts.- Multi-Channel Communication: Managed client requests via calls, chat, and email, demonstrating the ability to maintain consistent customer communication across multiple channels.- Issue Resolution and Support Tracking: Following up with detractors on the Net Promoter Score (NPS) to identify issues and propose solutions, which is crucial in CRM for maintaining customer satisfaction.Account Management- Portfolio Development: Using cross-selling and up-selling techniques, which is a direct application of portfolio development by expanding existing client accounts.- Long-Term Relationship Building: Promoting long-term partnerships in previous account management roles, particularly at Christian Louboutin and Eminence, fostering durable client relationships.- Client Strategy Development: Advised clients on resources and campaign strategy, a fundamental part of creating tailored strategies in account management.- Stakeholder Coordination and Communication: Managing client accounts and coordinating project progress with stakeholders, ensuring clear and timely communication—a key skill in account management.Digital Marketing- Content Creation and SEO: Background in content creation (images, articles, SEO texts) and experience with SEO for online visibility.- Social Media Management: Handled social media campaigns using tools like Hootsuite and Tweetdeck, and tracked trends in social networking, which is essential for maintaining a brand’s online presence.- Performance Tracking and Analytics: Use of Google Analytics and involvement in tracking digital consumer behavior. Monitoring performance metrics to guide digital marketing strategies.- Email and Campaign Management: Experience with client engagement through campaigns and social media management demonstrates familiarity with running targeted marketing campaigns.- Budget and Revenue Tracking: Contributed to sales and revenue growth, involving budget awareness and target achievement, an important skill in managing digital marketing expenditures effectively.

Listed skills include English, Communication, Customer Service, Social Networking, and 11 others.