Andy Holt Email & Phone Number

Brooklyn, New York, Us

As a CX Associate, I worked with our mental healthcare providers to ensure a seamless experience navigating our platform and accessing our services. Assisting with billing, client eligibility, insurance, portal navigation, and training in best practices. Worked collaboratively with cross-functional teams to improve processes and evolve best practices. Was named to elite Rapid Response Team to handle high-level escalations.Left company in Nov. 2024 to seek new opportunities to further grow and utilize my skill set.

Claymont, Delaware, Us

Assisted patients, clinicians, and administrative staff as part of America’s largest mental telehealth company with 150,000 clients in the US and UK. Supported company's mission to democratize access to mental healthcare.As a Care Coordinator, I assisted clients via phone, e-mail and chat interactions. Resolving issues regarding their care plan with empathy, accuracy, and efficiency. I consistently performed in the top 20% on my coordinator team in these key metrics along with excellent customer satisfaction scores.Was downsized in October 2022 as part of a company-wide layoff, resulting from economic issues affecting the entire telehealth industry.

Philadelphia, Pa, Us

Revitalized heritage Adult Contemporary brand WLYF (LITE FM). Implemented a disciplined music approach, re-branding as "Real Music Variety." Audience shares in target demos grew 25% during my tenure, reaching #1 Nielsen ranking with Women 25-54 for CY 2020.Led Classic Hits WMXJ (The Beach) to the best ratings in its history, driven by a completely new music strategy positioned as "Nobody Plays More 80s." By 2020, station achieved Top 4 ranking Adults 25-54 for the year.

Salt Lake City, Ut, Us

Returned longtime AC KOSI to dominant position in the Mile High City. Gave brand complete music makeover, changing positioning to "Real Music Variety." Comprehensive marketing effort including major cash giveaways, direct mail and telemarketing. Leading to consistent #1 rankings Women 25-54.

Philadelphia, Pa, Us

Tasked with revitalizing ratings performance at this heritage AC brand. Re-tooled music presentation and brand positioning, as "Better Music for a Better Workday." Oversaw one million dollar marketing effort including television, direct mail, and telemarketing.As a result, the station ascended to #1 Adults 25-54 in the Bay Area in 2013.

Philadelphia, Pa, Us

Led AC WLMG (Magic 101.9) and Classic Rock WKBU (The Bayou) to consistently strong performance in target demos. Ranking Top 3 Women and Men 25-54 respectively, behind only R&B powerhouses WYLD and WQUE.Based on these successes, was promoted to similar role at KOIT/San Francisco - advancing from market #50 to the 4th-largest radio market in America.

Atlanta, Georgia, Us

Instituted changes in WFLC (Coast 97.3) programming that resulted in 30% growth in 12+ share and total audience. Coast also rose from 10th to 5th place with Adults 25-54, greatly narrowing the gap between the station and perennial AC leader WLYF.

Atlanta, Georgia, Us

Hot AC KSMG (Magic 105.3) ranked as one of the market’s leading stations, averaging #2 in Women 25-54 target during my tenure. Implemented more disciplined, hit-driven music strategy. Defeated in-format competitor consistently by large margins.Based on this success, was promoted within company to similar role at WFLC/Miami to improve ratings and revenue performance.

Took Classic Hits WTRG from 9th to consistent Top 3 ratings with Adults 25-54 including several #1 performances. Revised music strategy to more closely reflect market tastes. Promoted to launch and oversee new AC WRSN (Sunny 93.9) following acquisition of our company by SFX.

Led Mainstream Rock outlet (Rock 104) to consistent Top 2 ranking Men 18-34 and Top 3 Men 25-54, in Country and R&B-dominated market.