Andy Holt

Andy Holt Email and Phone Number

Manager | Marketer | CX Specialist
Andy Holt's Location
Shreveport, Louisiana, United States, United States
Andy Holt's Contact Details

Andy Holt personal email

n/a
About Andy Holt

Accomplished customer service professional seeks new opportunity! My background includes a broad range of skills and experience in the mental healthcare and broadcasting industries. I worked at two of the biggest players in the mental telehealth space - Alma and Cerebral. As a Customer Experience Associate, I supported providers in growing their caseloads as part of our mission to make quality mental healthcare affordable and accessible.Consistently achieving top performance metrics, I was part of elite teams tasked with handling complex escalations.Previously, I worked in broadcast radio as a Brand and Operations Manager. My abilities as a team leader, marketing strategist, music tactician, ratings analyst, creative writer, and talent developer led my stations to #1 Nielsen audience ratings. These included major brands in Miami (WLYF-WMXJ), Denver (KOSI), and San Francisco (KOIT.)

Andy Holt's Current Company Details

Manager | Marketer | CX Specialist
Andy Holt Work Experience Details
  • Alma
    Customer Experience Associate
    Alma Aug 2023 - Nov 2024
    Brooklyn, New York, Us
    As a CX Associate, I worked with our mental healthcare providers to ensure a seamless experience navigating our platform and accessing our services. Assisting with billing, client eligibility, insurance, portal navigation, and training in best practices. Worked collaboratively with cross-functional teams to improve processes and evolve best practices. Was named to elite Rapid Response Team to handle high-level escalations.Left company in Nov. 2024 to seek new opportunities to further grow and utilize my skill set.
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  • Cerebral
    Care Coordinator
    Cerebral Feb 2022 - Oct 2022
    Claymont, Delaware, Us
    Assisted patients, clinicians, and administrative staff as part of America’s largest mental telehealth company with 150,000 clients in the US and UK. Supported company's mission to democratize access to mental healthcare.As a Care Coordinator, I assisted clients via phone, e-mail and chat interactions. Resolving issues regarding their care plan with empathy, accuracy, and efficiency. I consistently performed in the top 20% on my coordinator team in these key metrics along with excellent customer satisfaction scores.Was downsized in October 2022 as part of a company-wide layoff, resulting from economic issues affecting the entire telehealth industry.
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  • Entercom
    Brand Manager - Wlyf/Wmxj
    Entercom Jan 2018 - Feb 2021
    Philadelphia, Pa, Us
    Revitalized heritage Adult Contemporary brand WLYF (LITE FM). Implemented a disciplined music approach, re-branding as "Real Music Variety." Audience shares in target demos grew 25% during my tenure, reaching #1 Nielsen ranking with Women 25-54 for CY 2020.Led Classic Hits WMXJ (The Beach) to the best ratings in its history, driven by a completely new music strategy positioned as "Nobody Plays More 80s." By 2020, station achieved Top 4 ranking Adults 25-54 for the year.
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  • Bonneville International
    Program Director - Kosi
    Bonneville International Sep 2015 - Dec 2017
    Salt Lake City, Ut, Us
    Returned longtime AC KOSI to dominant position in the Mile High City. Gave brand complete music makeover, changing positioning to "Real Music Variety." Comprehensive marketing effort including major cash giveaways, direct mail and telemarketing. Leading to consistent #1 rankings Women 25-54.
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  • Entercom
    Program Director - Koit
    Entercom Aug 2011 - Sep 2013
    Philadelphia, Pa, Us
    Tasked with revitalizing ratings performance at this heritage AC brand. Re-tooled music presentation and brand positioning, as "Better Music for a Better Workday." Oversaw one million dollar marketing effort including television, direct mail, and telemarketing.As a result, the station ascended to #1 Adults 25-54 in the Bay Area in 2013.
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  • Entercom
    Operations Manager - Wlmg/Wkbu
    Entercom Aug 2000 - Jul 2011
    Philadelphia, Pa, Us
    Led AC WLMG (Magic 101.9) and Classic Rock WKBU (The Bayou) to consistently strong performance in target demos. Ranking Top 3 Women and Men 25-54 respectively, behind only R&B powerhouses WYLD and WQUE.Based on these successes, was promoted to similar role at KOIT/San Francisco - advancing from market #50 to the 4th-largest radio market in America.
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  • Cox Radio
    Program Director - Wflc
    Cox Radio Jun 1999 - Jul 2000
    Atlanta, Georgia, Us
    Instituted changes in WFLC (Coast 97.3) programming that resulted in 30% growth in 12+ share and total audience. Coast also rose from 10th to 5th place with Adults 25-54, greatly narrowing the gap between the station and perennial AC leader WLYF.
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  • Cox Radio
    Program Director - Ksmg
    Cox Radio Jun 1997 - May 1999
    Atlanta, Georgia, Us
    Hot AC KSMG (Magic 105.3) ranked as one of the market’s leading stations, averaging #2 in Women 25-54 target during my tenure. Implemented more disciplined, hit-driven music strategy. Defeated in-format competitor consistently by large margins.Based on this success, was promoted within company to similar role at WFLC/Miami to improve ratings and revenue performance.
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  • Sfx Radio
    Operations Manager - Wtrg/Wrsn
    Sfx Radio Jun 1994 - May 1997
    Took Classic Hits WTRG from 9th to consistent Top 3 ratings with Adults 25-54 including several #1 performances. Revised music strategy to more closely reflect market tastes. Promoted to launch and oversee new AC WRSN (Sunny 93.9) following acquisition of our company by SFX.
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  • Wescom Radio
    Program Director - Wgcx
    Wescom Radio Apr 1992 - May 1994
    Led Mainstream Rock outlet (Rock 104) to consistent Top 2 ranking Men 18-34 and Top 3 Men 25-54, in Country and R&B-dominated market.

Andy Holt Skills

Radio Radio Promotions Radio Programming Digital Media Radio Advertising Radio Broadcasting Social Media Adobe Audition Management Social Media Marketing New Media Rcs Selector Nexgen Radio Host Entertainment Television Perceptual Research Music Research Strategy Advertising Radio Production Marlon Brando Impression Nielsen Maximiser/ppm Analysistools Focus Group Moderation Musicmaster

Andy Holt Education Details

  • Louisiana State University At Shreveport
    Louisiana State University At Shreveport
    Marketing

Frequently Asked Questions about Andy Holt

What is Andy Holt's role at the current company?

Andy Holt's current role is Manager | Marketer | CX Specialist.

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What schools did Andy Holt attend?

Andy Holt attended Louisiana State University At Shreveport.

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What skills is Andy Holt known for?

Andy Holt has skills like Radio, Radio Promotions, Radio Programming, Digital Media, Radio Advertising, Radio Broadcasting, Social Media, Adobe Audition, Management, Social Media Marketing, New Media, Rcs Selector.

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