For over a decade, I've worked with smaller law firms/individuals to create turn-key, office systems so they could focus on their clients' problems instead of IT, as well as minimize future IT costs. Simple, elegant, functional. A Law Firm in a Box.

Recruited into company in administrative role, yet quickly promoted to management following exit of previous manager. In this new role, acted as both strategic leader and hands-on support, working with team of System Administrator and two Help-Desk staff. Developed and maintained budgets for licensing, hardware, and software purchases, providing Technical Committee with technical forecasting and planning. Wrote and delivered documentation for users on software usage and disaster recovery. Supported 100 users, providing user training and supporting help desk in off hours.

Provided both one-on-one and group training via presentations and documentation. Assisted users with questions on mobile devices, hardware, and software, supporting them remotely.

Supported 90 users in one-on-one situations, sitting with them at their desks to resolve issues and offer training.

As sole IT support member, kept 50 users up-to-date and running through training and technical support. Also provided word processing.