Channel data analytics, product development, and QA/QC expertise with customer service and operations skills to create customized data driven solutions while coordinating benefits programs and performance reviews, metrics, and reporting for 800+ global officers. Advise leadership providing recommendations for process, policy, morale, and cultural enhancements. • Drive QA/QC, compliance, and cross-functional efficiency leveraging legislative and regulatory research, analysis, business intelligence (BI), SQL, and visualization tools to identify process, capacity, and protocol gaps; synthesize data from diverse sources to provide actionable insights to leadership regarding necessary expansions and updates to meet evolving requirements. • Heighten resource, workforce, and program planning efficacy revamping officers’ benefits, HR policy, training, and professional development programs using research and analyses to define key performance indicators (KPIs), create supporting surveys, SOPs, policies, and documentation, and develop/deploy information sessions, webinars, and customized reporting. • Increase impact of global epidemic officer deployments using data analytics, BI, and visualization tools to quantify the performance of officers deployed throughout the world. • Transform performance management system streamlining processing and evaluation of 800+ employee evaluations via collection of data from diverse sources leveraging MS Access to centralize personnel data and designing SOPs. • Support officers’ retirement preparations and civilian transitions via benefits guidance, counseling, and seminars.

Led 15-member team supervising forklift and freight linehaul delivery trucks while managing all HR and compliance matters, including regulatory matters (OSHA, EEO, ADA, DOT, etc.) as well as employee scheduling, performance management, recognition, incentive, and awards programs, and disciplinary and corrective action plans. • Transformed challenges into opportunities partnering across stakeholders to provide guidance and data driven solutions to cross-functional teams and executive leadership via articulate reporting driving operational agility and revenue.• Skyrocketed safety performance and metrics via issue analysis and development/deployment of short and long-term training new hire onboarding plans and programs to ensure safe operation of service center equipment and adherence to EH&S best practices. • Grew profitability and client satisfaction aligning service center operations with load average, cube use, and service target plans to drive productivity and aligning load plans with company metrics and requirements to drive compliance and on-time deliveries; resolved logistics and customer service issues.

Promoted to progressive strategic operational leadership roles throughout decorated military career. Selected over peers to serve as Senior Advisor to 3-Start General and third top Marine in the Pentagon. Managed complex simultaneous projects and programs spanning Human Resources, operations, financial/budget management and analysis, data analytics and governance, security, and organizational transformation. Orchestrated all HR matters while directly and indirectly supervising cross-functional teams ranging from 20 to 400 and providing customer support for 3K to 180K+ employees.• Achieved perfect security metrics maintaining zero incidents during tenure as Senior Advisor to 3-Star General at Marine Headquarters in the Pentagon.• Saved $2M annual via streamlining personnel travel logistics.• Earned Recruiter of the Year Award exceeding demographic metrics, screening, recruiting, and hiring 250 employees within three years while driving diversity and EEO objectives.• Escalated quantitative and qualitative HR KPIs, including those related to policy, SOP, and training development and deployment, payroll compliance, employment law (EEO, ADA, etc.) and benefits administration and best practices SME advisory.• Surpassed organizational development goals via Agile Project Management aligning individual and team objectives with enterprise priorities to drive multiple simultaneous local, regional, and global projects to on-time, on-budget delivery despite challenges of managing geographically dispersed team members in rapidly evolving combat settings.• Fostered high-performance culture defining metrics to track employee performance and designing and implementing tactical departmental performance plan. • Propelled transformative HR and operational solutions harnessing data analytics techniques, including modeling, statistical, demographic, root cause, gap, and capacity analyses to deliver actionable insights to executive leadership.