• Promoted to Team Lead in September 2023 providing daily oversight on functional and cross-functional projects, delegating work, agency goals, and team member coaching and development.• Assist job seekers with resume and cover letter writing, job search assistance, job referrals, job matching, and labor market trend identification.• Coach and counsel customers on job opportunities using internet job banks, labor-market software, and developmental learning platforms.• Develop customized employment plans to help job seekers effectively and efficiently identify career strategies and opportunities.• Partner with community organizations by recommending and placing unemployed and under-employed job seekers.• Provide senior-level leaders with resume writing, career development, salary negotiation, and mock interviewing guidance.

Adjunct Professor - Synchronous and Asynchronous Virtual InstructionAs a leadership and business professor, I'm passionate about advancing education by providing students experiential learning opportunities that help enrich real-world experiences. I use the virtual classroom to provide an engaging arena for learning, sharing, and discovering.Courses Taught:● Business Communication (BCOM301)● Media Outlets: Theory & Practice (OLED310)● Introduction to Organizational Communication (OLED320)● Organizational Communication II/Crisis Communication (OLED325)● Foundations of Organizational Leadership (OLED330)● Organizational Change (OLED335)● Group Dynamics and Facilitation (OLED350)● Leadership Development (OLED370)● Conflict & Negotiation (OLED375)Curriculum Development:Member of 2021-2022 Organizational Leadership (OLED) Revision Task Force reviewing and/or revising curriculum for 16 undergraduate classes.

ARAMARK 12/2003-01/2021Manager, Higher Education, US Region (2018-2021)Part of a corporate brand marketing team that designed and developed programs, special projects, and advertising for 300 higher-education locations across the United States.• Co-led department onboarding for corporate managers and senior leaders resulting in successful integration and alignment of new hire skills, knowledge, and abilities.• Developed, communicated, and trained on all phases of pop-up student event for 100+ accounts significantly increasing client and student satisfaction.• Managed $300K expense budget including income and expense projections, tracking, and invoicing.• Led monthly seven-region Residential Champion meetings providing business, marketing, and training updates resulting in increased process improvement alignment across 300 accounts.• Developed, updated, and trained 100+ accounts on 30 theme events and holiday promotions substantially increasing field partner and client and student satisfaction.

Manager, Healthcare, Channel Growth, US Region (2017-2018)Part of the national Channel Growth team that advised field accounts on technical programming and operational standards, for regulatory/accreditation standards and compliance, for nutrition analysis and allergen identification, for patient engagement and loyalty, and for patient food safety. • Screened and selected 100 college graduates using one-way video interviewing significantly increasing talent selection opportunities across seven business sectors.• Developed and facilitated change execution training on rollout of new patient menu for 270 accounts resulting in new ways of working and increasing field-partner engagement and alignment. • Created Smartsheet orientation checklist for new field managers resulting in streamlined onboarding process.• Designed and coordinated 18 host/hostess training tools and resources increasing field partner satisfaction and patient communication and engagement.• Directed local corporate food drive over two-month period collecting and distributing 948 lbs. of food, $5K in charitable grants, and providing advocacy, outreach, and hunger-relief.

Manager, Healthcare, Field Channel, US Region (2015-2017) Part of the national Field Channel team that advised field accounts on technical programming and operational standards, for regulatory/accreditation standards and compliance, for nutrition analysis and allergen identification, for patient engagement and loyalty, and for patient food safety. • Redesigned recruiting platform for seven national chapters of employee resource group increasing group outreach and improving internal membership process.• Revised and created onboarding e-checklist for new field managers resulting in distribution to 200 field accounts. • Increased patient satisfaction third-party scores by 5% and increased client confidence over three-month period by facilitating operational program reviews and providing on-site performance-improvement training.• Increased client satisfaction and onsite team process improvement procedures by developing and facilitating Lean Six Sigma training for 130 patient dining accounts. • Led operational standards and safety training over 90-day period for 300 hourly employees for top-ranked national Hospital improving staff awareness and client satisfaction.

Director/Hiring Manager Recruiter, Healthcare, MD Anderson Cancer Center, Houston, TX (2009-2015) Food-services director in $16M managed services health care account. Performed quality/compliance audits and designed programs to improve operational initiatives, patient and customer satisfaction, and staff competencies. Responsible for department recruiting and hiring.• Managed full lifecycle recruiting of culturally diverse team of 30 hourly team members maintaining turnover rate of <10%. • Participated in full-life cycle recruiting of more than 20 operations managers and supervisors resulting in efficient and streamlined hiring process.• Directed $1M operating budget with profit margin of $50K. • Achieved third-party patient satisfaction scores of 99th percentile within nine months of developing and implementing customer service training for 30+ managers and hourly employees.• Achieved customer satisfaction scores of 25% compared to national average of 12% by developing and facilitating employee engagement and process improvement training for 25+ managers and hourly employees.

Director/Hiring Manager Recruiter, Organizational Effectiveness, Healthcare, Scott & White Hospital, Houston, TX (2003-2009)Organizational Effectiveness Director for $30M healthcare account. Developed and implemented leadership training programs to increase nursing, client, and patient satisfaction and drive quality improvement. Supported recruiting efforts for hiring hourly and managerial employees.• Increased third-party patient satisfaction courtesy scores from 14th to 67th percentile within first quarter of implementation by developing and facilitating customer service training for 50+ managers and hourly employees.• Increased third-party environmental services cleanliness scores from 75th to 88th percentile within three months by developing and facilitating face-to-face hourly training and development classes for 100+ managers and hourly employees.• Supported sourcing, screening, selecting, and onboarding for 75+ support services team members significantly reducing-time-to-fill.

Organizational Effectiveness director responsible for corporate and regional development initiatives for non-profit teaching hospital. Directed training and development programs and consulting projects for system-wide clients.• Directed system-wide assessment, design, and implementation of in-house leadership and staff training programs for 500 managers and 8,000 employees.• Increased internal OE consulting projects by 150% in network hospitals by implementing needs assessments, increasing leadership communication, and internal marketing.• Directed Human Resources team that successfully trained 500-member management team in performance and compensation training over 30 days for $5million in incentive payouts.• Designed and co-led outplacement coaching and resume writing training for 200+ hourly employees over three-month period resulting in internal job placements.