Hona Matthews Email & Phone Number

Temple, TX, US

Temple, Texas, United States

• Promoted to Team Lead in September 2023 providing daily oversight on functional and cross-functional projects, delegating work, agency goals, and team member coaching and development.
• Assist job seekers with resume and cover letter writing, job search assistance, job referrals, job matching, and labor market trend identification.
• Coach and counsel customers on job opportunities using internet job banks, labor-market software, and developmental learning platforms.
• Develop customized employment plans to help job seekers effectively and efficiently identify career strategies and opportunities.
• Partner with community organizations by recommending and placing unemployed and under-employed job seekers.
• Provide senior-level leaders with resume writing, career development, salary negotiation, and mock interviewing guidance.

Online Instruction

• Adjunct Professor - Synchronous and Asynchronous Virtual InstructionAs a leadership and business professor, I'm passionate about advancing education by providing students experiential learning opportunities that help.
• Business Communication (BCOM301)
• Media Outlets: Theory & Practice (OLED310)
• Introduction to Organizational Communication (OLED320)
• Organizational Communication II/Crisis Communication (OLED325)
• Foundations of Organizational Leadership (OLED330)

Philadelphia, Pennsylvania, United States

• ARAMARK 12/2003-01/2021Manager, Higher Education, US Region (2018-2021)Part of a corporate brand marketing team that designed and developed programs, special projects, and advertising for 300 higher-education locations.
• Co-led department onboarding for corporate managers and senior leaders resulting in successful integration and alignment of new hire skills, knowledge, and abilities.
• Developed, communicated, and trained on all phases of pop-up student event for 100+ accounts significantly increasing client and student satisfaction.
• Managed $300K expense budget including income and expense projections, tracking, and invoicing.
• Led monthly seven-region Residential Champion meetings providing business, marketing, and training updates resulting in increased process improvement alignment across 300 accounts.
• Developed, updated, and trained 100+ accounts on 30 theme events and holiday promotions substantially increasing field partner and client and student satisfaction.

Philadelphia, Pennsylvania, United States

• Manager, Healthcare, Channel Growth, US Region (2017-2018)Part of the national Channel Growth team that advised field accounts on technical programming and operational standards, for regulatory/accreditation standards.
• Screened and selected 100 college graduates using one-way video interviewing significantly increasing talent selection opportunities across seven business sectors.
• Developed and facilitated change execution training on rollout of new patient menu for 270 accounts resulting in new ways of working and increasing field-partner engagement and alignment.
• Created Smartsheet orientation checklist for new field managers resulting in streamlined onboarding process.
• Designed and coordinated 18 host/hostess training tools and resources increasing field partner satisfaction and patient communication and engagement.
• Directed local corporate food drive over two-month period collecting and distributing 948 lbs. of food, $5K in charitable grants, and providing advocacy, outreach, and hunger-relief.

Philadelphia, Pennsylvania, United States

• Manager, Healthcare, Field Channel, US Region (2015-2017) Part of the national Field Channel team that advised field accounts on technical programming and operational standards, for regulatory/accreditation standards.
• Redesigned recruiting platform for seven national chapters of employee resource group increasing group outreach and improving internal membership process.
• Revised and created onboarding e-checklist for new field managers resulting in distribution to 200 field accounts.
• Increased patient satisfaction third-party scores by 5% and increased client confidence over three-month period by facilitating operational program reviews and providing on-site performance-improvement training.
• Increased client satisfaction and onsite team process improvement procedures by developing and facilitating Lean Six Sigma training for 130 patient dining accounts.
• Led operational standards and safety training over 90-day period for 300 hourly employees for top-ranked national Hospital improving staff awareness and client satisfaction.

Houston, Texas, United States

• Director/Hiring Manager Recruiter, Healthcare, MD Anderson Cancer Center, Houston, TX (2009-2015) Food-services director in $16M managed services health care account. Performed quality/compliance audits and designed.
• Managed full lifecycle recruiting of culturally diverse team of 30 hourly team members maintaining turnover rate of <10%.
• Participated in full-life cycle recruiting of more than 20 operations managers and supervisors resulting in efficient and streamlined hiring process.
• Directed $1M operating budget with profit margin of $50K.
• Achieved third-party patient satisfaction scores of 99th percentile within nine months of developing and implementing customer service training for 30+ managers and hourly employees.
• Achieved customer satisfaction scores of 25% compared to national average of 12% by developing and facilitating employee engagement and process improvement training for 25+ managers and hourly employees.

Temple, Texas, United States

• Director/Hiring Manager Recruiter, Organizational Effectiveness, Healthcare, Scott & White Hospital, Houston, TX (2003-2009)Organizational Effectiveness Director for $30M healthcare account. Developed and implemented.
• Increased third-party patient satisfaction courtesy scores from 14th to 67th percentile within first quarter of implementation by developing and facilitating customer service training for 50+ managers and hourly.
• Increased third-party environmental services cleanliness scores from 75th to 88th percentile within three months by developing and facilitating face-to-face hourly training and development classes for 100+ managers and.
• Supported sourcing, screening, selecting, and onboarding for 75+ support services team members significantly reducing-time-to-fill.

• Organizational Effectiveness director responsible for corporate and regional development initiatives for non-profit teaching hospital. Directed training and development programs and consulting projects for system-wide.
• Directed system-wide assessment, design, and implementation of in-house leadership and staff training programs for 500 managers and 8,000 employees.
• Increased internal OE consulting projects by 150% in network hospitals by implementing needs assessments, increasing leadership communication, and internal marketing.
• Directed Human Resources team that successfully trained 500-member management team in performance and compensation training over 30 days for $5million in incentive payouts.
• Designed and co-led outplacement coaching and resume writing training for 200+ hourly employees over three-month period resulting in internal job placements.

Master'S, Speech Communication

Ba, Psychology