Hon Deng Email & Phone Number

Minneapolis, Mn, Us

St Paul, Minnesota, United States

-Promote the efficient and effective use of technology services and telehealth by providing support and training to staff and clients. -Implement and maintain core service delivery operations, frameworks and processes.-Lead an indirect team of four team members.-Research and implement telehealth platforms/systems.-Manage all aspect of telehealth.

Greater Minneapolis-St. Paul Area

-Provide technical and administrative support to program staff.-Provide training to ensure knowledge of equipment and software to staff and clients.-Troubleshoot problems reported by staff and triaging technological problems to IT teams.-Provided New Hire On-boarding to new employees within Wilder's CMHW division.-Manage and maintain inventory of existing and new equipment.-Created training materials to computer applications used by Wilder.

Maple Grove, Mn

Training & Development Coordinator/Specialist (2008-2018)• Support, Coach, and Develop over 400 Production Trainers • Supported over 14 Manufacturing Plants as the Global eLearning Subject Matter Expert• Created eLearning Training Materials reducing training time from 160 hrs. to >80hrs.• Lead Multiple Value Improvement Projects and Lean Business Projects- Standardize training to save $57,879/year.- Created Training Materials to save $187,300/year.- Created Training videos for Work Instructions that took over 6 weeks to train.- Reduce Training during from 240hrs to 40-80hrs.- Lean out process of training to computer applications; 66% reduction in training time.- Reduced New Hire Orientation from 16 hours classroom training to 8 hours while improving New Hires systems knowledge base.• Facilitate Training Courses-New Hire Orientation -Train the Trainer-Right To Know-Quality Systems Basics-Code of Conduct-Multiple Systems Training Courses

Maple Grove, Mn

Trainer II/ Lead (2000-2007)• Responsible of training file accuracy. Ensure all employees are following FDA and ISO regulations.• Train incoming employees to work instructions.• Ensure the Team is positioned correctly at work stations, so production may reach optimum build quantities.• Ensure finished device are within product specifications prior to release.• Help saved the Company over 210,000 units by ensuring all products were within quality criteria prior to release from distribution center.• Devise incentives to motivate production team.• Troubleshoot with ME Techs to find root causes of problems with manufacturing equipment.• Help create and implement Standard Work Methods to the production team.• Completed and Certified in Six Sigma Yellow Belt Training.• Participated in multiple Kaizen Teams. -Reduced WIP by 60% -Reduced footprint by 27% -Reduced cycle time by 60% -Potential cost saving of $80,000 in reduction of scrap -Increased utilization by 5%• Completed Leadership Essentials Training.