Hannah O'Neil Email & Phone Number

Washington, Dc

- Responsible for the strategy, implementation, and operations surrounding the loyalty and benefits platform afforded to Nationals fans by the team- Manage relationships with outside vendors relevant to the loyalty platform, including being the main point of contact- Assist in the implementation and creation of any marketing promotions and ticket initiatives that feature a loyalty component

Madrid, Spain

• Worked with the Fan Engagement arm of the organization to propose, execute, and delivery on innovative ideas for Real Madrid Football Club• Researched market trends to find solutions to improve overall fan experience in Spain and around the world• Learned from some of the most influential people in the organization via seminars and group discussions

Richmond, Virginia, United States

• Served as Facility Manager during scheduled shifts to resolve challenging situations that may impact operation of facilities• Supervised student and part-time employees working and ensure compliance with polices and procedures • Performed facility and equipment inspections during each shift and enforce facility policies• Acted as point of contact during emergency situations to ensure emergency action plans are followed

Washington, District Of Columbia

• Serviced and interacted with customers on a regular basis to help resolve ticketing questions and concerns, as well as provide exceptional customer service to Nationals Park ticket holders before, during, and after events• Assisted with the implementation and execution of the 50% Bonus Credit Program offered to 2020 ticket holders (Season, Group, Suite, and Single Game) within ProVenue• Successfully aided in refunding over $8 Million of ticket revenue from the 2020 season for Season Plan Holders and Single Game Ticket Buyers for games affected during the Coronavirus Pandemic • Assisted in creating, implementing, and managing online ticketing, promotions/initiatives including building B2B and coupon code offers in tandem with MLBAM and Tickets.com• Calculated and reconciled cash and check payments to prepare for daily deposit • Generated reports based on promotions, sales, inventory, reservations, and partial paid ticket groups and season plans• Collaborated with Sponsorship Department to process, print, distribute and manage online sponsorship companies and organizations season, suite and single game ticket requests• Worked directly with Fevo to build season long single game offers

Washington D.C. Metro Area

• Serviced and interacted with customers on a regular basis and game days to help resolve ticketing questions and concerns • Utilized automated ticketing system, Tickets.com ProVenue, to process all internal & external ticket requests• Assisted with administrative tasks for the department, i.e. CRM, data entry, updating spreadsheets, filling, faxing, general office work• Aided in the gameday preparation of the box offices including, outfitting supplies, stanchion setup, signage placement, etc.

Washington D.C. Metro Area

• Worked closely with full-time Guest Services staff in the execution of game night duties• Provided superior customer service to all fans • Assisted with the Monumental Sports and Entertainment rewards program

Alexandria, Va

• Assisted in daily practices and pre-season workouts• Kept score and stats for the season

Fairfax, Va

• Answered incoming phone calls and emails inquiring about tickets for all 22 intercollegiate sports• Processed orders via Ticketmaster's Archtics using check, cash, and credit cards• Completed daily deposits for Ticket Office based on the prior's day transactions• Managed part-time student workers who sold tickets during athletic events

Fairfax, Va

• Sell tickets to all sporting events for the athletic department• Provide customer satisfaction to home and away fans• Answer questions regarding the various sporting venues

Master'S Degree, Sport Leadership

Certificate, Sport Technologies

Bachelor'S Degree, Health, Fitness, And Recreation Resources With A Concentration In Sport Management

Activities and Societies: The Honor Society of Phi Kappa Phi and Sport Management Society