Honesty Chukwuemeka Email & Phone Number

Lagos State, Nigeria

Monitored network of over 1000+ end users and load balancing network using Static Routing, EIGRP and OSPF where necessaryTechnical support services (first and second level troubleshooting of LAN and WAN connectivity problems with various network protocols).Monitor servers, such as DNS server, web server, Mail server NetExplorer, and I also ensure devices in the server room are in good condition.

Lagos, Nigeria

Key Achievements;• Provide the needed technical support services which includes first and second level troubleshooting of LAN and WAN connectivity problems with various network protocols. • Responding professionally to incoming calls from customers and attending to all complaints and enquiresenquires• Responsible for the configuration and troubleshooting of Natted IPs on remote devices.• Provide the needed installation support and commissioning of Ka-band sites.• Carrying out daily documentation of all activities carried out on the customer gateway portal and reporting on major findings. • Close monitoring and maintenance of computer systems and network to ensure the smooth running of activities within the organization, effective use of network monitoring tools.

Lagos, Nigeria

Customer Management in case of Technical EscalationsProvide Cloud Deployment/Architectural support to Microsoft Azure customers.Assist in the Training of incoming Support EngineersImplement and support new and existing customers on Microsoft Azure IaaS and PaaS.• Facilitate triage sessions with clients and vendors to discuss the interpretation and implementation of their cloud Network Architecture.Deployment and Security Management of RBAC Azure Kubernetes Service along with monitoring tools like Network monitor, and Application Insight.• Analyze customer network architecture to advise, recommend and enforce best practices for security and High reliability such as firewalls, application gateway (Layer 7), VPN gateways and Load balancers.• Deploying Azure firewalls to maintain standard security configurations for Network devices and protection for windows virtual desktop and Azure Kubernetes clusters.• Deploying and enabling threat intelligence-based filtering utilizing the Azure firewall capabilities.• Deploying site-to-site connections, point to site connections using Authentication types such as Azure Active Directory, Radius servers, Self-signed certificates for MAC and windows devices.• Act as primary technical contact to deliver advanced troubleshooting and problem-solving solutions for corporate clients.• Manage critical issues and escalations by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.• Enlighten and Implement security solutions such as Azure firewalls, NVAs to customer’s cloud network architecture.(Technologies used include: PowerShell, Wireshark, Netmon , Network Watcher, fiddler, Linux, servers, Active directory, Azure firewall, Application gateway, VPN gateways, Load balancers, Azure Bastion (Remote desktop and SSH sessions) and firewalls including Cisco, Fortinet, Sophos, Palo alto.

Lagos, Nigeria

Key Achievements; • Responsible for the setting up of new users account and profiles, handled all password related issues on outlook and skype for business in the best professional and ethical manner.• Installation and configuration of computer hardware operating systems and applications. • Closely monitored and maintained computer systems and network.• Provided the needed support to both clients and members of staff on a series of actions both face-to-face and over the telephone in other to help resolve system-related issues or other problems. • Carried out troubleshooting system and network problems, diagnosed and solved computer hardware related issues and replaced parts where and when necessary.

Lagos, Nigeria

Key Achievements; • Charged with the sole responsibility of installing and maintaining data center infrastructure, servers, network and storage devices.• Effectively and professionally managed the account departments Sage Server for 95% up time.• Responsible for the configuration of VPN and IP Cameras, and installation of various advanced software’s.• Carried out repair on various computer gadgets i.e. Laptops, Desktops, etc. • Carried out preventive and corrective maintenance measures on servers and data centers.

Key Achievements; • During my time as an IT trainee, I provided assistance to the Company Instruction on Hardware/ Networking practical sections. Received practical training on networking and maintenance. • Carried out networking of Cisco switches and routers within the office