Honey G. Email & Phone Number

Noida, Up, In

Halifax, Nova Scotia, Canada

Requirements & Specifications:• Interpret and gather business requirements from internal and external stakeholders,• Develop and document functional specification in partnership with Software development team,• Develop sample data sets for development and working examples,• Present design for review to stakeholders, may be strictly internal including CST, Sales and Executives or may be external as in a Design session back to the client,• Manage the change request process when new requirements surface,• Create statement of work document breaking down time, cost, etc. based on functional design.Project Coordinator / Admin:• Assign all tasks related to project to the associated development team, whilst monitoring and maintaining milestones throughout project lifespan,• Reporting on behalf of Software Team Lead & Project Manager on status of Product Development to the Delivery Head of Maplewave,• Bring scope, schedule and design issues to the Delivery Head & get fixed with Product Development in a timely manner.Inter-Department Activities:• Discuss the requirement for enhancement and fixes with client, documentation of the needful,• Be the customer proxy to the development team and provide answers and clarifications throughout development,• Manage the release process: Work with support team around ticket updates, progress, validations and release schedule.Training and Demonstrations:• Provide training on new projects both internally and externally,• Provide sales demos both internally and externally.Pre-Sales Support:• Provide analytical voice to sales process while developing relationships with partners and future customers,• Support sales team as required, this may involve Demo preparation or delivery of demos,• Provide guidance and technical knowledge in response to RFPs,• Build and maintain relationships to assist with transition from pre to post sale.

Riyadh, Saudi Arabia

• Led efforts to resolve major production issues in real-time, supporting the sales team with demo preparation and providing technical guidance for RFP responses at Mobily Infotech India Pvt Ltd in Riyadh, Saudi Arabia.• Built and maintained relationships to facilitate a smooth transition from pre to post-sale, showcasing strong problem-solving skills and technical expertise.• Achieved a seamless transition from pre to post-sale, enhancing customer satisfaction and contributing to the company's success in a remote work setting.

New Delhi, Delhi, India

• Communicate with Business and Technology stakeholders,• Conduct interviews and facilitate sessions to gather requirements for projects,• Participate in User Acceptance and End to End testing, including planning, preparation, execution, and defect tracking,• Provide other support to production systems and new development by coordinating efforts, sharing knowledge, and communicating across impacted teams,• Contribute to continuous process improvement, to increase overall efficiency and quality,• Manage service delivery governance to support core application development teams in their efforts to progress technology deliverables through the SDLC lifecycle,• Manage environment support functions for application platforms across pre-production environments,• Establish and manage application health checks in the pre-production environments to ensure efficient progress through the SDLC cycles for technology deliverables,• Apply your technical and analytic skills to triage severity 3 and 4 problem escalations for the digital channel technologies, and provide resolution details in a system change request to our product and delivery teams, tracking to resolution,• Participate in the creation, and maintaining of support documentation for the channels in scope.

Gurugram, Haryana, India

Worked on ILMS, a CRM application used on Remote Desktop Connection for the client Midland Credit Management, LLC, USA used to connect with consumers for their pending payments on the charged-off Credit Cards. Also to check the smooth functioning of the website: mcmpay.com & with the help of these platforms, consumers can access their accounts remotely and resolve it anytime.• Installation, configuration, and management of middleware technologies including Oracle Weblogic Server (version 10 and higher), Oracle Service Bus (11g), and SOA Suite in a Linux environment.• Configure, maintain and monitor JMS, JMX, SOAP, and web services.• Involved in Defect Management across 3 platforms to effectively offering defect-free deliverables.• Involved in reviewing the business severity of the defects raised in production and test environments.• Involved in End to End (E2E) test support, there were expectations for the system to work right after the deployment, which was duly fixed and delivered.• Received several accolades from escalation managers across the organisation and client & was subsequently awarded: CLIENT SUCCESS CHAMP for the way of handling client.• Good understanding of Linux administration.

New Delhi, Delhi, India

• Hands on experience with the retail application which served as the ordering gateway for the acclaimed Technology on a CRM tool named: Telebrands from US and efficiently monitored the application,• Instrumental in increasing the productivity of the team of 30 by 45% by implementing several organised automation activities,• Was accountable for automating critical server alerts which ensured business continuity of the production live in production environment,• Applied engineering methods, architectural principles and standards to project work to solve complex design and architecture problems. • Demonstrated creative thinking innovative approaches using multiple technologies• Good understanding of Linux administration

Bachelor'S Degree, Electronics And Instrumentation Engineering, First Rank With Honors

High School

Secondary Education

Primary Education