• Reviewed current procedures and suggested improvements by identifying common errors and quick fixes to enhance standard operating procedures (SOPs).• Assessed and addressed customer feedback to ensure high levels of customer satisfaction.• Supported the reconfiguration of Zendesk Engage V3, applying process optimization techniques to boost efficiency and customer satisfaction.• Conducted quality assessments and evaluations of work processes.• Compiled detailed reports on findings.• Provided actionable suggestions for improvement.• Performed in-depth analysis of work processes.• Streamlined the workflow chain.• Enhanced productivity through process optimization.• Developed strategies and coordinated teamwork.

• Lead Barista at Bonboncha Bubble Tea Shop from July 2022 to March 2023• Skilled in beverage crafting, cash register management, and kitchen operations.• Trained and mentored up to 10 new employees.• Experienced in multitasking, problem-solving, and teamwork.• Committed to providing excellent customer service and delivering quality beverages.