Hong C. Email & Phone Number

New York, United States

• Facilitated $1M+ in revenue by leveraging Salesforce, Tableau, and SQL to identify service opportunities in sales pipeline, locate problems, and forecast demand, used data visualization in Splunk to optimize resource allocation• Enhanced cross-functional team collaboration by leading the “Trusted Advisor” initiative, utilizing KPI-driven metrics to measure progress and ensure alignment across stakeholders, resulting in a 15% increase in utilization rate• Reduced training costs by 20% by developing a comprehensive onboarding toolkit, streamlining the training process, increasing customer satisfaction, and authoring a stakeholder map to facilitate collaboration among all stakeholders

• Led a research project of iconic commercial properties, resulting in strategic recommendations adopted by the local government, which enhanced community engagement and satisfaction by 10%• Synthesized data from industry-specific databases (IBISWorld, Statista, Mintel) and conducted interviews, providing insights that informed the planning and execution of 3 cross-functional projects, improving project efficiency by 8%

Davenport, California, United States

• Served an average of 50 guests per day by setting priorities and remaining professional in stressful situations• Trained 3 new employees in providing service for customers by using the hands-on approach• Promoted effective communication among staff members while delivering high customer satisfaction during rush hours

Davenport, California, United States

• Designed pastry menus to reduce back of house workload for three events each with 100+ guests• Scheduled pastries orders with similar ingredients to minimize food waste and profit lost• Assisted pastry chef in developing two new deserts focusing on complimentary tastes and providing more variety for customers• Responsible for maintaining display aesthetics and quality control of pastries

Master'S Degree, Information Science, Data Science

Activities and Societies: Graduate Teaching AssistantMicrosoft SQL Database Project

Bachelor'S Degree, Hospitality Real Estate And Information Science

Activities and Societies: Design Tech Initiative, Social Enterprise Group at Cornell, Internation Students Union, Hong Kong Students.

Economics, First

Activities and Societies: Cambridge University Algorithmic Trading Society(CUATS), Cambridge Business Negotiation Society

High School Diploma