Hong Chu Email & Phone Number

New York, United States

• Lead TSA PreCheck launch for the entire company, contract negotiation, and vertical growth. Manage day-to-day tactical multi-unit operations while efficiently navigating operational challenges. Drive operational.
• Conduct research in order to generate recommendations and ideas for attracting new customers.
• Provide constant sales coaching to increase enrollments through the airport sales program.
• Build and maintain strong stakeholders relationship to help enhance our company's initiatives and maximize KPIs.
• Helped grow members base from 300K to 10M plus and growing.
• Developed and helped promote countless employees into Supervisors, Managers, General Managers, Regional Directors, etc.

Northern CA And SEA

• Built the West's airports to be the top performers of sales, service, and security. Successfully launched Sacramento and Oakland airports.
• Collaborated with senior leadership to develop a comprehensive product roadmap that addresses short-term goals while also planning for the long-term vision.
• Managed and developed a talented, diverse, equitable, and inclusive team of product managers and leaders.

Managed all hourly and salaried team members and provided leadership and training to ensure operations ran smoothly. Trained new and existing employees on all procedures, customer service, and sales. Developed and maintained excellent relationships with key partners and stakeholders.

San Francisco Bay Area

• Built these two airports to be the top sales locations for the CLEAR network, 40% of the network sales for 2014-2016. Built and scaled the nation's top 3 CLEAR revenue locations in San Francisco, AT&T Park, Oakland As.
• Developed strategic relationships with airports, TSA, airlines, and other tenants to expand the business and enhance the customer experience while maintaining compliance with all legal regulations.
• Managed quality assurance and the flawless execution of CLEAR operations in Security, Sales, and Service.
• Hired, trained, and managed a diverse team of talented individuals who successfully and consistently delivered on the CLEAR KPIs

San Francisco Airport

• Managed the second-largest Hertz rental car operation globally with $150MM annual revenue, a fleet of 10,000 vehicles, and 400+ union/exempt employees. Increased revenue growth and profits YoY.
• Expanded market share and achieved record-setting Employee and Customer Satisfaction scores while managing P&L, preparing budgets, and reducing direct operating expenses.
• Led the training and development of future organizational leaders and was recognized as the world's second Lighthouse-certified Hertz airport location.

Oakland AP

San Francisco Airport

Monterey Airport

South San Francisco

San Jose Airport

South San Francisco

San Jose Airport

San Jose Airport