- Oversee global operations team of 100+ consisting of analytics, ad operations, and creative production- Provide cross functional support for internal product, sales/customer success, engineering teams to ensure alignment and efficient process- Partner with Customer Success and sales teams to ensure high client satisfaction and performance- Build and maintain a strong team culture and foster a high growth environment across all levels- Define org structure, hire, train team of high performers to execute against set KPIs

- Responsible for the efficiency of business operations as it relates to agency and client support for digital media campaigns- Lead and direct all aspects of staffing, operational process, efficiency, and client success as it relates to digital operations- Provide thought leadership and industry education for agency partners and IPG's book of west coast clients- Provide mentorship and leadership to the team while fostering career growth across all levels of the team- Partner with product, analytics, engineering, and agency executives to provide best in class operational services

- Responsible and accountable for day to day management of a high performing ad operations team- Partner cross functionally with programmatic specialists, campaign management, and analytics to ensure performance and client KPIs are at the forefront- Collaborate on strategy and lead the implementation of site tagging to support campaign performance, tracking, data input/output, and advanced analytics- Provide high level of service to clients to ensure accurate implementation, quality control and maintenance across multiple website integrations- Support staff in developing best practices to track, measure, and analyze post launch campaign activities and resolve delivery/performance challenges

- Provided video operational guidance for custom programs, emerging products on Yahoo O&O properties.- Enablement and implementation of programmatic (RTB) on Yahoo O&O- Lead deployment of Yahoo! Network targeting ad technology on owned and operatedand partner publisher sites by performing light technical program management, andsolving general implementation concerns.- Liaise with advertising customers, sales, product engineers, and publisher partners toresolving targeting campaign fulfillment problems.- Utilized knowledge of Yahoo! proprietary ad serving systems and technologies, 3rd partyad serving systems, display/rich media specifications and support policies to supportboth internal and external customers- Project managed new partnerships as it related to integrations and implementation of adproducts- Served as Mobile and Video SME for the Ad Tech group and provided post sale supportfor campaigns- Managed all new third party certifications for mobile vendors on Yahoo!- Partnered with leading mobile rich media vendors to test new ad formats and ensurecompatibility on the Yahoo mobile network

- Hired, trained and scaled offshore Ad Ops team of 12 employees- Offshore team successfully supported premium campaigns, performed pre/post live QAof tags and post live campaign QA- Developed specs for automation tools to be used internally in ad operations to increaseefficiency- Development and management of internal projects for corporate and global offices- Project manage network integrations coordinating with publishers and working withengineering to ensure successful sponsorship launch- Worked with global subsidiaries to establish QA processes for ad operations, custom technologies and support- Provide global subsidiaries (DE, UK, JP, AU, CA) with ad ops support- Develop process documentation and procedures for adops and supporting departments- Support publisher network of over 1500 publishers involving ad serving issues, technicalsupport, and technical consultation

- Contractor at the National Heart Lung and Blood Institute (“NHLBI”) at the National Institute of Health (“NIH”), reporting directly to the IT Resources Branch chief- Developed requirements analysis, project plans, resource allocations, project scope, and project deadlines to ensure requirements were successfully met.- Coordinated all day to day communications between the team members and project stakeholders- Provided project reports detailing project status, deadlines, and resource availability- Utilized Project management tools (AtTask Project Management Software) to createproject plans, project scheduling, Gantt charts, and project workflows- Lead project to develop an operational data store which utilizes existing web services atNIH to pull specific user data through a custom interface- Assisted in creating and implementing requirements templates for work orders whichwere used to build a standard business process for the IT Resources Branch- Successfully implemented project management principles for the entire branch utilizing aweb based project management software- Served on the ITIL committee to implement ITIL principles

- Built animated software development lifecycle models in flash MX to describe the company’s development process- Worked with WebObjects application server to build an asset management tool for the company to track all of their current and past assets