- Digitalized local documents and task checklists into a cloud-based ERP, improving organisational efficiency, data access, and traceability, while presenting to senior management, training the team, and ensuring ongoing updates align with UniLodge's strategic initiatives.- Conducted competitor analysis and rent comparisons with student accommodations and hotels in Melbourne, considering national real estate and education policies, and reported findings with recommendations to the sales management team to drive data-informed decision-making.- Maintained customer relationships by addressing inquiries promptly, resolving issues efficiently, and ensuring a positive guest experience through regular follow-ups and personalized service.

- Built and maintained a vibrant residential community by organizing engaging events that fostered interaction, connection, and inclusivity.- Led monthly residential events, ensuring strong participation and satisfaction, while providing empathetic support during emergencies.- Delivered exceptional front desk services by managing check-ins, check-outs, and addressing resident inquiries to ensure a smooth living experience.- Gathered and analyzed resident feedback to recommend and implement improvements, enhancing the overall residential experience and boosting satisfaction.

- Presented fire behavior insights and trends using visual tools to support resource allocation and emergency planning.- Developed wildfire analysis dashboards in Tableau and ArcGIS Pro, visualizing trends and high-risk areas.- Used Python and SQL to clean and integrate health data, improving analysis efficiency at a smart hospital.- Managed clinical research data, transforming formats and configuring metadata for seamless ingestion.

- Organized multiple workshops to document current processes and gather business requirements from stakeholders involved in vaccine manufacturing, leading to the development of use cases that identified and addressed key operational challenges.- Conducted the performance testing and validation of the Manufacturing Execution System (MES), improving quality assurance processes and ensuring the system aligned with business requirements.- Developed comprehensive training materials for software and hardware, and facilitated workshops for senior manufacturing professionals, receiving highly positive feedback.- Led the intern team in tracking project progress, providing regular status and financial reports to stakeholders during business review meetings.

- Contributed to drafting a corporate strategy analysis, evaluating business objectives, market positioning, and investment strategies using frameworks like Porter’s Five Forces and the BCG Matrix.- Led interns in market research for a Transit-Oriented Development project, assessing transit usage and client needs, and analyzing government reports.- Managed client database updates and analyzed trends in vacancy rates and rental prices, providing market layout recommendations based on historical data.

- Used the SDLC framework to gather client requirements and assess commercial valuation systems, reporting integration challenges to stakeholders.- Evaluated and integrated business processes using Microsoft Visio and cost-benefit analysis, ensuring system compatibility.- Collaborated with clients to test accounting valuation systems, securing management approval within two weeks.- Assisted the project manager in troubleshooting system issues, proposing optimization plans to improve runtime operations.

- Monitored A-shares, H-shares, and economic policy updates using the Wind system, providing daily reports to senior asset managers.- Analyzed investment portfolios and recommended asset allocations, resulting in improved client returns.- Managed client relationships through Zoho CRM, proposed sales strategies, and tracked engagement trends.

- Analyzed employee objectives in the HR department, proposed work improvements, and recommended changes to optimize management.- Configured and tested payroll software installations, patches, and upgrades for the HR team.- Inspected the organization's IT infrastructure and identified potential issues, providing improvement recommendations to the asset management team.