Hongyi Wei Email and Phone Number

1. Managed a team of 7 members – responsible for individual’s personal career development and training on company’s policies, standards, procedures and products2. Evaluated team’s performances by KPIs (Total Sales Volume of products, Customer Satisfaction, Average Resolution Time) and communicated feedback in a weekly manner3. Contributed to enhance customer experiences of existing products for corporate clients, including writing operation procedure, optimizing process, providing timely guidance etc.

1.“Quick and Small Corporate Loans Business”: (Mortgage-free loan for the high value SME clients)·Promoted the product to 30 current SME clients in 1 month, helped 5 of them solve financing problems through providing about £120000 loan to each of them within 1 week·Took whole responsibilities of connecting clients, understanding demands, conducting pre-loan investigation, providing subsequent customer support, maintaining on-going relationship etc.·Generated about £10000 interest income for bank and developed 10 potential clients in 1 month2. “Customised Corporate Cash Management and Payment Services” (Customized banking services for a foreign small loan company) ·Provided services including collection & payment of loans, payroll, wealth management for this loan company, loan amount was up to £1.4 million and involved 130 clients·Coordinated with internal departments, external regulators and customer to develop and update service procedures to satisfy different parties’ requirements and control internal risks·Became the 1st bank in Yunnan to use the service and gained £11 million deposit from the client3. “Bill Pool” (One-stop bill services for a large state-owned company) ·Provided comprehensive services of bills, including management, enquiry, discount, pledge financing etc., helped this client get 200 million financing and generated £56,000 service fee/year·Responsible for menu & account setup, operation guidance, system testing and feedback, coordinating with customer managers on providing materials etc·Provided guidance and support to the other branches to develop this product

1. Provided cash management services (e.g. deposit business, cash withdrawals, fund transfer) to 70+ retail customers and processed 120+ transactions each day, handled 4 customer complaints2. Familiarised with bank office automation banking system.3. Dealt with and resolved system, customer management system and online/mobile complaints from customers in a friendly and timely manner