Honoré Nzambu, Phd, Mba, Pmp, Pmi-Acp, Cbap, Csm Email and Phone Number

- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety, - Overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs), - Coordinating and overseeing team’s projects as they support technical task execution, - Ensuring that everyone in the team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction, - Owning the development and management of the IT budget, through its lifecycle, - Ensuring that the IT team is as focused on Amazon’s internal customers while delivering an outstanding level of service in the process, - Encouraging, supporting and facilitating IT skill development of staff, - Managing people, hours and shifts including staff and team scheduling, - Overseeing continuous improvement of all IT team processes and initiatives to continually drive operational excellence, - Coordination of inventory and procurement management, as it relates to the needs and realities of IT teams and their equipment, - Confident representation of sites and IT Team in local, regional and global meetings.

Lead IT Engineer on several new building projects in the New England region (Connecticut, Massachusetts, New York), responsible for network turn up including automatic and manual configuration of network stacks, wireless and end user devices. Actively involved in construction meetings as the voice of Local IT, in change management initiatives, and IT Operational Readiness Tests. Active support of existing buildings (1000 - 5000 users) both remotely and in-person. Regularly involved in interviews of new junior and senior level IT engineers. Amazon Certified Mentor (ACM) consistently helping aspiring Amazon Associate to start a career in IT and IT professionals to grow their career.

- Temporary assist networks & systems Administrators - Development of training materials and training the beneficiairies on the behalf of partners (EU, GTZ, APEFE, VVOB ...)- Evaluation of training process and preparation of narrative reports.

- Deployment of high availability architecture in telco environnment (Heartbeat, VPN, RAID, Failover);- Developing, optimizing, integrating and migrating value added services (Airtime by USSD, SMS, IVR, e-commerce)- Inegrating high security infrastructure (voice authentication, fingerprint authentication, NFC and NSDT)- Recruiting and training staff, agents and merchants

- Chargé des cours de Séminaire informatique, Méthodes d'Analyse Informatique, Systèmes d'exploitation, Gestion des Centres Informatiques- Recherches scientifiques (Android, Java, PHP, Réseaux).

- Design, implementation and evaluation of projects submitted to the technical partners (World Computer Exchange, Awid, ADF, NED, ICCN, ...)- Training & education of members and beneficiaries of new technologies- Production of manuals, procedures and good practice guides

- Technical Management- Logistics Management- Narrative reports to headquarters- Relations with local partners.