In my role at the Winchester School System, I am responsible for the management of assets utilizing JamF and providing IT support to a middle school as well as three elementary schools. All support tickets submitted by staff from these institutions are routed to me via incidentIQ, and it is my duty to ensure their resolution. The variety of issues I address includes those related to Epson Printers, Chromebooks, MacBooks, Windows computers, printer software, Google Suite accounts and Cloud Backup. Furthermore, I participate in the implementation of major technology deployment projects across these schools. For verification of my professional capabilities and the quality of my work, you may contact my supervisor, Rowan Marcus, at rmarcus@winchesterps.org.Some of my other responsibilities:-Accurately track District staff problems and requests in the HelpDesk ticketing system to ensure responsive follow-up and completion of assigned tasks.-Set up, configure, and deploy new or rebuilt workstations.-Troubleshoot, maintain, and repair existing workstations and related hardware.-Support State Testing throughout the District for end-user support.-Respond to and collaborate in resolving Helpdesk tickets-Problem analysis, research (where required), and resolution for end users, including hardware, operating system, and software for laptops and desktops. Additional supported hardware includes printers, copiers, projectors, and other A/V equipment.-Work collaboratively with other IT personnel in the Technology Department.-Advocate and adhere to the IT strategies, hardware and software standards, security policies, and operational procedures of the Technology Department and the District to ensure policies are consistently applied to all schools in the district.-Maintain a clean, safe work area and professional appearance.-Other duties as defined by the Director of Finance & Operations or his/her designee.

Provided IT support to the entire Winchester school district along side 2 other IT co-workers. I am predominately responsible for McCall Middle School. • Responsible of configuration & deployment of Chromebooks, Laptops, iPads, Printers, Projectors and Softwares.• Provide technical support & attend to service desk tickets via IncidentIQ.• Manage and maintain device inventory record.• Performs other related duties consistent with the scope and intent of the position as required by the Director of Finance & Operations.

Improved IT infrastructure by managing endpoint dependencies for patches, applications, and updates. Proactively responded to helpdesk tickets via platforms like HappyFox, Zoho Desk, and Fresh Desk. Resolved hardware, software, and OS-related issues on Linux, Windows, and MacOS systems. Rotated backup support for global applications 24/7/365. Executed comprehensive hardware support, repair, and maintenance for diverse equipment. Demonstrated proficiency in Microsoft Office, Google Apps, Slack, MondayApps, and network operations management. Collaborated on break/fix solutions and long-term projects, enhancing systems operations. • Enhanced IT infrastructure through valuable analysis based on end-user experiences. • Established clear communication channels between IT support and non technical employees. • Delegate responsibilities to other technicians, and follow it through. • Provided comprehensive support for Windows, macOS, and Linux operating systems. • Eliminated security problems by patching software and installing new versions. • Improved system performance through regular software and hardware updates. • Educated end users on system health best practices, preventing future issues. • Collaborated with vendors, resolving advanced hardware problems and locating replacement components. • Installed, configured, and maintained computer systems and network connections for employees. • Responded to customer inquiries, offering technical assistance over phone and in person. • Streamlined IT support processes, reducing downtime and maximizing user productivity. • Explained security measures in simple terms to enhance user understanding of malware and phishing threats. • Implemented robust security measures to safeguard sensitive client data across all supported devices and networks.

Managed the payments for the Real Estate Department of TJX.

• Process shipments and maintain the integrity of the product on a daily basis• Department: Forwarding and Receiving Reports to: Forwarding and Receiving Manager• Receiving shipments from the Dispatch department and assuring their correct handling by: Coordinating with Dispatch the receiving of inbound shipments Verifying required shipment documentation Preparing master airway bills for both domestic and international shipments Assemble ready-for-use packaging systems for pick ups Booking shipments as required by carrier Cold chain management of shipments in all temperature ranges Filing SED’s for regulated exports Create shipment documentation as necessary Mastery of international airlines, rates and service restrictions Follow WordStar sending instructions and action requests in a timely fashion • Oversaw receiving of inbound shipments from the Dispatch department, verifying documentation and preparing necessary bills. • Mastered international airline guidelines, managing cold chain shipments and generating shipment documentation. • Followed WordStar instructions promptly, responding to action requests efficiently.

I supported high school students with special needs, ensuring their IEP goals were consistently met. • Evaluated the effectiveness of IEP plans, customizing strategies to each student's needs. • Managed student behavior while resolving any issues that arose. • Served as a language interpreter for Hindi-speaking students and parents.

I led daily chess classes for up to 32 students, creating a dynamic and engaging learning environment. • Independently designed and developed the chess curriculum and homework assignments. • Established and maintained classroom expectations while fostering a positive learning atmosphere. • Trained new chess instructors, ensuring consistency in teaching methodologies and strategies.