Namens STAR ben ik verantwoordelijk voor opdrachtgevers en aannemers binnen de industrie en (weg-) infra.

Sabbatical. Travelling through Australia.

Recruited the following professions:♦ Torque & Bolt Tensioning Technicians (nationwide)♦ Rotating Technicians (nationwide)♦ Heat Treatment Technicians (nationwide)♦ Allround Mechanics (northern Netherlands)♦ Allround Welders (northern Netherlands)♦ Pipefitters (northern Netherlands)In general my role entailed:♦ Business development♦ Recruitment activities♦ Setting up training programs for staff ♦ Customer relationship management♦ Project management and planning♦ Administration / Proposals

Starting off as a Solar Advisor within three months I became the Assistant Store Manager. My role(s) entailed:♦ Delivering 155% YTD target for Edinburgh store through proactive client management, upward management within IKEA to gain marketing support and utilising promotions to drive customer interest, leading to increased clientele numbers♦ Acting Store Manager in absence of senior-management. Taking responsibility for delivering training & coaching, conducting reviews and managing customer account queries♦ Educating and engaging with customers that may have no prior knowledge or interest in solar. I conduct regular market research, stopping customers throughout the store to inspire an interest by matching features and benefits to their lifestyles♦ Developing nationwide sustainability workshops in order to educate the public on sustainability and solar. Created a marketing plan including data capture, qualifying leads and the final workshops, which resulted in a 900% increase of lead numbers

As the founder and Events Manager of El Presidente my role(s) entailed:♦ Conducting industry and target audience research. Identifying what is required in order to decide on price, product, place and promotion for each individual event. So far this has resulted in a significant organic following of 3000+ people in under two years♦ Managing venues and staff as well as delivering required training. Overseeing procurement of catering, security, entertainment and rental needs during event attendances of over 500♦ Maintaining schedules while remaining within budget. Successfully exceeding set goals, whilst balancing staff salaries to ascertain the maximum possible profit♦ Liaising and building relationships with key industry insiders. Proposing unique cooperation ideas, setting up meetings, network events and offering out-of-the-box help and solutions. Each of the established collaborating-events have ensured a larger audience reach

The role entailed working on three accounts, namely P&G, ExxonMobil and Global Collect:♦ Providing mid-level technical support using existing guidelines, CRM tools and systemsfor P&G♦ Responsibly maintaining the ExxonMobil Benelux clientele - providing after sales service♦ Concisely supplying in-depth and transparent ExxonMobil product information in a B2Benvironment♦ Organising development plans for Global Collect management, merchants and fellow team members, striving for a more efficient payment service system♦ Liaising between Global Collect merchants and banks to resolve customers’ account disputesKey Achievements:♦ Employee of the Month winner within four months of joining - excelled in all aspects of the role, which helped me consistently overachieve against KPI’s set by management. Delivering exemplary customer service by showing initiative in resolving complex situations efficiently. Engaging directly with merchants and suppliers outside of SLA’s to resolve issues promptly♦ Creating and implementing an agent development programme - taking initiative to develop a training programme to enhancing productivity and customer service skills within the team. Subsequently it has been further developed, implemented companywide and attended by 250 employees

My role as an intern entailed:♦ Arranging meetings for clients, BJA engineers and directors♦ Leading an internal health & safety project – covering the ISO 14001 regulations♦ Analysing surveys and producing and forwarding quotes accordingly♦ Organising staff football games, gym sessions and weekly lunches