Scott Knudson Email & Phone Number

• Consulted clients' questions regarding construction work, financing, maintenance, repairs, and appraisals. Advised clients on market conditions, prices, mortgages, legal requirements and related matters. Inspected condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.• Reviewed property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.• Accompanied buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.

Paris, Île-De-France, Fr

• Senior and strategic liaison between Teleperformance and our partners. Provide overall representation of the company and our clients in both internal and external executive level meetings. Development and delivery of high level presentations covering operational and financial analytics, along with current program initiatives. • Project and manage revenues, gross margin and direct costs for multiple accounts. Perform regular analysis of Operational successes in order to meet and exceed client expectations while working closely with support groups to proactively create strategic improvement plans and ensure proper delivery and execution.• Currently managing accounts in onshore, near shore and offshore locations. Successfully implemented and launched 3 new partnerships across 2 geographies as well as orchestrated implementation of multiple lines of business through organic growth.

• Responsible for proactively servicing the needs of each client within assigned client base, including establishing an excellent working relationship with client or client representative, coordinating the setup and maintenance of assigned programs, handled timely resolution of program and client problems, and continued analysis of program performance in order to continuously enhance the business relationship that APAC Customer Services has with each client account.• Managed performance on all programs to meet and exceed all client and company expectations. Ensured Key Performance Indicators (KPI's) were achieved. Directly communicated with client regarding KPI's.• Analyzed profitability of the programs by developing weekly Profit & Loss statements. Including comparing forecasted revenue to actual revenue and explained variances. Made adjustments as necessary. Included ratio management to ensure proper staffing of Team Leaders based on Customer Service Representative (CSR's) headcount. In terms of revenue, was responsible for approximately $5 to $10 Million in annual Revenue that meets company’s profitability goals.• Partnered with clients in preparing executive management presentations that highlighted and quantified the value of specific initiatives and the overall investment with APAC Customer Services.

Paris, Île-De-France, Fr

• Managed large, complex clients. Developed and executed client programs that meet client expectations in support of the company’s deliverables. Measured, reported, and managed client satisfaction and dissatisfaction.• Understand, document, and communicate program goals, objectives, and metrics to internal operations. Effectively researched, monitored, analyzed, and reported program performance. Provided values-based leadership, training and support and teamwork to accomplish common goals.

Overland Park, Kansas, Us

• Sales position required retaining and growing accounts through exceptional customer care, upselling, and follow-up with National Account Managers. In addition worked side by side with prospective customers as a professional consultant to analyze telecom business needs and make recommendations on wireless solutions that will benefit the customer. • Through solutions based selling, analyzed customer needs, identified and customized wireless/voice/data products and services to win accounts.• Responsible for identifying, prospecting and maintaining relationships with Sprint's nationally based Enterprise Accounts.

Bachelor Of Science, Business, Political Science

Assocoiate Of Science, General Studies