Excellent leadership skills with ability to manage large groups of people in a site environment and to achieve effectively as a business partner within a larger client framework. Excellent verbal and written communication skills, facilitation and presentation skills. Effective project management ability with multiple, simultaneous projects and demonstrated planning skills.Strong interpersonal skills and experience demonstrating successful customer/client relationship management ability. Strong track record of business development, P&L management and operations in a large customer support environment. Knowledge of technology industry, call center operations, and facilities management. Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.In depth global outsourcing industry knowledge that shows a clear understanding of past, present, and future Customer Service industry trends.Proficiency with web collaboration tools, Microsoft Office Suite (Incl. Word, Excel PowerPoint and Outlook), and call recording / monitoring systems for use in training.Specialties: budgeting, business management, business strategy, call center management and operations, client relationships and management, customer relationship consulting, crm, customer relations, finance, focus, leadership, management, marketing, microsoft office, off-shore management, operations optimization, operations consulting, process engineering, profit, quality, read, retail, sales, six-sigma training, spanish, supply chain, technical support