Manager
Current•Independently managed bookings and reservations for individual customers and large groups of international travellers•Hired, trained, and directed a team of four receptionists in order to ensure timely processing and recording of cash, debit and credit card transactions•Inspected and managed accounts, budgeted finances, organized staff schedules•Supervised cleaning and maintenance staff, including regular checks of work hours and payroll calculations•Conceptualized and implemented a series of successful events during the 2014 FIFA World Cup and the 2015 Pan-Am games•Spearheaded a partnership with the University of Toronto – successfully registering the hostel as an off-campus housing site