Hoor Monir Swelim Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Egypt

Lead Development Team:-Led the development of issuer and acquirer reporting.-Created interface reports to streamline data exchange processes.-Developed scripts to automate repetitive tasks, enhancing team efficiency.Lead Live Support Team:-Provided round-the-clock support, addressing issuer, API, middleware, and vendor management issues.-Collaborated with cross-functional teams to resolve technical challenges and ensure uninterrupted service delivery.Lead Implementation Team:-Implemented new solutions to enhance system capabilities and meet evolving business requirements.-Onboarded new clients by configuring systems and facilitating seamless transitions.

Egypt

Egypt

Egypt

Daily Task - Support the unexpected issues in Compus+ - Support the unexpected issues in OMS Compus + - Assistance with investigation of disputed transactions- Answer the inquiries from our client in problematic issue from their prospective - Implement and setup the new credit , debit , cards , limit , fees report - Identify problems and analysis alternative solutions for non-standard requests.- Bank Employee training and documentation of new and existing applications \ projectsProjects • Migrate from EuroNet ICCS to Compus + CMS I have performed the setup and migrate the issuer from EuroNet to Compus for 5 client Participate in analysis the gap, responsible to move the limit fees and setup Follow with client after live migration

Daily Task - Support the unexpected issues in whole system - Train the new employees - Participate in presales events - Employee training and documentation of new and existing applications \ projects.Technical account manager - I worked as TAM for specific banks. The TAM was extra role and responsible to follow bank requests & communication to internal department & analyse the new request & escalate the delays.

Egypt

Daily Task - Support the unexpected issues in End of day (credit card ICCS) - Support the unexpected issues in result End of day - Support the unexpected issue in card personalization & pin mailer process - Assistance with investigation of disputed transactions- Answer the inquiries from our client in problematic issue from their prospective - Banking Applications support (EURONET Applications: CMS, ICCS, PWS, IMS).- Implement and certificate Host to Host Connections and switching rules between banks,Financial networks and gateways (ISO87 and BASE24 interfaces).- Identify problems and analysis alternative solutions for non-standard requests.- ATM Diagnostics, Implementation and Setup on installation phase (NCR, Diebold, Wincor) - Fix and update ATM receipt, ATM flow - POS application support (Hypercom and VeriFone) [ End of day – posting files – outgoing] - Fraud monitor setup & implementation Projects • Migrate from & to cards management system. I have performed a three migrations to our CMS and two migrations out of our CMS and three internal • Diners Cards Migration The project was moving the cards from anther outsourcing financial platform to ICCS and generate the reports exact old structure but generate from ICCS• ATM Credit payment The solution was adding option to ATM flow to make credit payment • Host certifications I was involved to certificate host to host for Japanese card bank 123 (internal Egyptian network) Chinese union pay Visa issuer & acquirerMaster issuer & acquirer • Setup point release Point release is new version of ITM (euro net platform support PCI requirement). I was involved in testing and install the new point release and monitor/fix the unexpected error • Setup New Credit & CMS participants.I am responsible for setup the questionnaire of new card profile and I am technical contact to bank • Migration to CHIP cards. I was the responsible to convert our CMS cards from magnetic to chip.

Egypt

Daily tasks - Check and maintain daily/monthly generated reports. - Install/customize new request reports - Responsible to deliver ad hocks emergency reports - Identify problems propose and develop alternative solutions.- Design and implement daily report financial, MIS, internal request - Analyst the new requests with customers - Design and implement automation for the bills reports. - Documentation of new and existing applications \ projectsProjects • MIS (Management integrated system)Participant in analysis and develop MIS system online and generated summaries online report (Based MySQL and C#) • Pin mailer solution. The solution was program extract data from EN net and calculate the PIN mailer through HSM then print it VB & ACCES•IntranetParticipant in update intranet to automate internal request / vacation request and security approvals •PCI migration Responsible as developer and owner for migration project to update all customized PC programs to meet PCI regulation•Forex Reports and alerts Develop the customized report and design alerts rates after update through emails •E statement for merchant Design and implement automation daily automation generated from IMS ( euro net merchant system ) and placed in file sharing Design and implement web portable for merchant to access their files in file sharing •Update and implement sockets interface between Etisalat & Credit Agricola ATMs . The solution was interface between bank ATM & Mobile service company to charge & pay the fees through ATM •Operation tools I had designed and implement a many tools that be operated manually every day and move it to automation with logs and make the operator only monitor the logs -remove older data than 180 days -move data from AS400 to FTP-collect data from different environment and placed in specific path •Reconciliation toolI had designed tools to help operation to reconcile the tremendous data and find the unmatched data

Egypt

Daily tasks - Support bank check reading automation systems. - Support “Bank com” (client program connect to CBE to deliver the total of checks and store photocopy) - Support Unisys had copy checks reading devices. Projects • Bank Migration.Due to CBE new regulation that time the under regulation budged banks decided to merge and unite into one organization.The problem was the paper checks will stay valid with old bank and CBE should recognize them as one bank I was the responsible to implement this solution at bank side