Ryan Hoover Email & Phone Number

Austin, TX, US

Austin, Texas Area

Austin, Texas Area

• Managed a team of 6 people in Professional Services, Support, and Office Management
• Engagement Manager for broadband company implementing 8 software modules servicing 1500 GPS devices over the course of 18 months
• Worked directly with the development team on technical implementation of product requirements
• Determined product direction in coordination with executive team
• Led executive team meetings to explain the product direction and discuss features, defects, and technical debt that should be in upcoming releases
• Created custom SQL reports and setup Microsoft SQL Server jobs for customers

Austin, Texas Area

• Implemented work flow to accommodate new Verizon channel into current Onboarding processes. This included creating a JIRA Kanban workflow and integrating with SalesForce
• Identified bottlenecks in Onboarding procedures and worked with Development to decrease turnaround time from multiple days to less than an hour
• Nurtured customer relationships to ensure successful deployment and continued satisfaction
• Owner of all incoming support issues from several large clients, spanning all product modules
• Maintained XML documentation
• Developed workflows for Verizon Wireless Channel integration

Austin, Texas Area

• Functions performed for a software implementation for a Fortune 500 company
• Worked with the business and IT team for 5 months, frequently traveling to Memphis, TN
• Facilitated the implementation of 250 branches into our Multi Day Planning modules, allowing for huge savings and productivity increases within the organization
• Owned all Operations integration, including software and hardware requirements
• Conducted business analysis for customers; which included documenting current processes, writing development requirements, developing integration schemes, and proving return on investment.
• Provided hands-on assistance to both external and internal development teams to ensure the timely and effective delivery of a quality solution to the customer

Austin, Texas Area

• Owner of all Production environments and their deployments
• Transitioned from monthly deployments to weekly deployments
• Managed DevOps and IT resources to determine requirements for deployment automation
• Facilitated all client hosted deployments and performed all installations during designated outage periods

Austin, Texas Area

• Performed scrum master role on an agile development team of 6 for a six-month development project
• Managed the scope of two week iterations by leading planning meetings with the technical leadership team and product manager

Austin, Texas Area

• Team member for a 2 year implementation of our software suite to a large broadband provider based in Calgary, Alberta, Canada
• Integrated our entire Daily Planning and Appointment Scheduling solution with a team of 3. The company has since saved millions on gas costs, employment savings, etc. from our Route Optimization
• Worked closely with development, QA, and BAs to ensure all elements of integration
• Trained IT, End Users, Branch Managers, and other critical stakeholders
• Owner of their Development, Test, and Staging environments. Completed all upgrades, change management, relevant diagrams, and documentation
• Involved with supporting and resolving critical customer technical issues which affected 1000s of end users

Austin, Texas Area

• End-to-End Infrastructure Management of over 100 physical servers with a team of 3
• System Administration of Windows, Linux, and Unix servers
• Provided exclusive 24x7 call support for multiple large corporations covering multiple products
• Maintained MS SQL, MySQL, and Oracle databases
• Monitored environment using Nagios and Zabbix
• Administration of Atlassian products including JIRA and Confluence