Ryan Hoover Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Austin, Texas Area

• Managed a team of 6 people in Professional Services, Support, and Office Management• Engagement Manager for broadband company implementing 8 software modules servicing 1500 GPS devices over the course of 18 months• Worked directly with the development team on technical implementation of product requirements• Determined product direction in coordination with executive team• Led executive team meetings to explain the product direction and discuss features, defects, and technical debt that should be in upcoming releases• Created custom SQL reports and setup Microsoft SQL Server jobs for customers• Centralized all API documentation into a new customer facing document• Developed custom BASH scripts to post API requests to local endpoints in order to facilitate client daily processes not achievable with current products• Performed Pre-Sales analytics, prepared presentations, and demonstrated to potential enterprise clients• Performed monthly billing processes to aggregate software usage and worked with the Controller and CFO. Collected all hours from services team to send to external clients• Worked with client's development team to integrate their billing systems with our APIs• Traveled to client sites to perform training, interface with VPs of Development and PMO

Austin, Texas Area

• Implemented work flow to accommodate new Verizon channel into current Onboarding processes. This included creating a JIRA Kanban workflow and integrating with SalesForce• Identified bottlenecks in Onboarding procedures and worked with Development to decrease turnaround time from multiple days to less than an hour• Nurtured customer relationships to ensure successful deployment and continued satisfaction• Owner of all incoming support issues from several large clients, spanning all product modules• Maintained XML documentation• Developed workflows for Verizon Wireless Channel integration• Traveled onsite in time of crisis and special projects for enterprise clients• Utilized support metrics to identify opportunities to reduce support time• Managed GPS device inventory

Austin, Texas Area

• Functions performed for a software implementation for a Fortune 500 company• Worked with the business and IT team for 5 months, frequently traveling to Memphis, TN• Facilitated the implementation of 250 branches into our Multi Day Planning modules, allowing for huge savings and productivity increases within the organization• Owned all Operations integration, including software and hardware requirements• Conducted business analysis for customers; which included documenting current processes, writing development requirements, developing integration schemes, and proving return on investment.• Provided hands-on assistance to both external and internal development teams to ensure the timely and effective delivery of a quality solution to the customer• Served as the customer’s main point-of-contact to provide constant and thorough status updates to both the business and development teams• Created statements of work for software enhancements for existing customers, including services and development estimates

Austin, Texas Area

• Owner of all Production environments and their deployments• Transitioned from monthly deployments to weekly deployments• Managed DevOps and IT resources to determine requirements for deployment automation• Facilitated all client hosted deployments and performed all installations during designated outage periods

Austin, Texas Area

• Performed scrum master role on an agile development team of 6 for a six-month development project• Managed the scope of two week iterations by leading planning meetings with the technical leadership team and product manager

Austin, Texas Area

• Team member for a 2 year implementation of our software suite to a large broadband provider based in Calgary, Alberta, Canada• Integrated our entire Daily Planning and Appointment Scheduling solution with a team of 3. The company has since saved millions on gas costs, employment savings, etc. from our Route Optimization• Worked closely with development, QA, and BAs to ensure all elements of integration• Trained IT, End Users, Branch Managers, and other critical stakeholders• Owner of their Development, Test, and Staging environments. Completed all upgrades, change management, relevant diagrams, and documentation• Involved with supporting and resolving critical customer technical issues which affected 1000s of end users

Austin, Texas Area

• End-to-End Infrastructure Management of over 100 physical servers with a team of 3• System Administration of Windows, Linux, and Unix servers• Provided exclusive 24x7 call support for multiple large corporations covering multiple products• Maintained MS SQL, MySQL, and Oracle databases• Monitored environment using Nagios and Zabbix• Administration of Atlassian products including JIRA and Confluence