Hope B. Email & Phone Number

Supporting Regional Supply Managers by renewing supplier programs and improving accuracy and speed the flow of order, delivery and billing data with suppliers. A highly motivated, detail oriented and self-directed individual that can renew supplier programs, enhance and maintain supplier relationships while managing the operational excellence of the supply chain. Qualifications include but are not limited to:-Working extensively with Senior Regional Supply Manager on input program renewal, and coordinate material linkages with regional young plant programs.-Managing renewal and publication of supply programs across various product lines in support of Regional Supply Management.- Holding a Lead role in new supplier setup and orientation. -Introduction to B2B interfaces with key suppliers to improve efficiency and accuracy-Adding technical depth and competence to support Program Managers-Providing system expertise on solutions for more efficient processing of discount renewals during program season-Building program formatting tools for use in reformatting of vendor submissions-Coordinating training of suppliers and internal team.-Collaborating with Business Managers and other Ball personnel to develop new products, programs as needed.Attributes include but not limited to:-SAP and BI reporting technical experience-Broad knowledge of multiple business units including the detailed interactions between Supplier Relations with Invoicing, Logistics, IT and Data Relations-Excel competency including expertise in VLOOKUP, Pivot Tables and complex formulas-5+ years experience with data management and analysis-Strong multi-tasking skills and ability to work on varying tasks with several parties at once-Exceptional organization and written communication skills

-Coordinate, test, educate and monitor business partners, suppliers and personnel to ensure compliance and achieve successful results with system tools including but not limited to: Online/Mobile application e-commerce system, Inventory/Production Planning system, Price List/Quote Tool, Vendor facing e-commerce system, Quality Management System, Power BI reporting, Business to Business B2B system interfaces (EDI, XML, FTP,PI, HTTPS), etc.-Assist with rectifying supplier/customer issues in a timely, thorough and professional manner. -Provide training/support for employees, sales reps, customers and suppliers.-Generate statistical reports through SAP and Power BI to monitor and analyze the adoption and use of systems/tools, compare trends and identify areas of potential growth.-Participate and coordinate with IT infrastructure efforts that impact customer/supplier facing applications such as, Disaster Recovery trials, patching of systems, up-grading of platforms, ensure website compatibility/remote security is achieved, monitor, troubleshoot, testing various systems for flexibility ensuring seamless integration with systems and software.-Monitor/triage issues, identify root causes and professionally and efficiently achieve resolution in a timely manner.-Extensively test new functionality and provide training, awareness and adoption of applications, systems and tools.-Correspond with business partners determining appropriate tools to be utilized to assist and support business needs.-Generate training documentation, videos, newsletters and webinar communications of system tools ensuring adoption and thorough knowledge to optimize usage.-Develop campaigns, coordinate events and perform demonstrations of system tools to create awareness, adoption and ongoing support of business procedures to assist in ensuring success of customer’s/supplier’s businesses.

-IT Champion/Power User - addressed inquiries and assisted personnel with computer issues, trained individuals on new procedures, upgrades and new software, created training documentation, identified procedural issues, entered tickets and worked with IT to assist with rectifying issues, as well as, tested new functions and procedures to ensure smooth transition and an error free transaction process.-Negotiated credit memo reimbursement and compensation issued on claims.-Worked closely with the Traffic Department, Customer Relations and Supplier Relations to bring swift resolution to customer complaints and ensured reimbursement was accurate.-Generated reports and performed tasks using a variety of SAP transactions.-Entered and reviewed quality notification claims and generated customer credits efficiently and accurately.-Processed invoices and generated credit memos to customers and suppliers.-Retrieved reimbursement from suppliers, investigated denied claims and maintained a positive working relationship between Ball Seed Company and the suppliers.-Reviewed, authorized and released credit memos.-Monitored and verified customer and supplier invoices were accurate.-Cross-trained in a multitude of other departments to ensure smooth work flow for the business.

-Provided support to Assistant Regional Managers on review of Price Lists/Quotes, generated reports, verified invoices/pricing, tracked shipments, generated rolling discount and availability reports and various other tasks.-Provided customers with answers to inquiries on products, generated seed and plant reordering reports, routinely monitored customers’ orders for errors.-Critiqued and compared supplier terms, verified pricing, royalty, label agreements.-Provided accurate and efficient order and Quality Notifications entry.-Generated credit/debits for reimbursement.

Bartlett

Project coordinator for testing of hazardous material. Enviromental testing and report review.