I have 10 years experience managing an industry-leading global security awareness and training program for U.S. Bank’s 85,000+ employees. I have been instrumental in identifying areas of risk and adapting non-traditional education methodologies to create a strong, resilient cybersecurity culture at U.S. Bank, while continuing to meet the multitude of banking regulatory requirements for a global financial institution. The program includes phishing exercises, cyber exercises (internal and govt. sector), role-based training, secure code training for developers, social engineering exercises (vishing, smishing, PEM drops, tailgating, etc.) and non-traditional education methods such as games, leaderboards, videos, demos, escape rooms and other activities. I also created a white glove private security assessment service for U.S. Bank’s senior executive leadership team that provides both physical and network evaluations of their private homes. I managed several contracts totaling several $million per year with third parties and am well-versed in Third Party risk management, contract management, corporate finance, negotiating, etc.My professional experience is rooted in open communication, knowledge-sharing and authenticity. I advocate strongly for mental health wellness, workers with disabilities and women in cybersecurity. PassionsLeadership | Executive communication| Collaboration | Writing, editing, proofing | Graphic Design | Strategy | Project Management | Process improvement | eLearning | Virtual training | Policy management | Agile methodology
Vintage Coach Renewal
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Business Owner And Founder: Vintage Coach RenewalVintage Coach RenewalSaint Paul, Mn, Us
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Global Information Security Awareness Team Manager | Vice PresidentU.S. Bank Apr 2017 - Aug 2023I manage a wonderful team of employees who run the bankwide Information Security Awareness program, which includes the phishing program, required security awareness e-learning training, secure code training, social engineering, employee risk management and conducting cyber exercises, both internal to the company and externally in partnership with FS-ISAC. I've designed and delivered training for 85K+ employees. I've had extensive GRC and audit partnership experience with both domestic &… Show more I manage a wonderful team of employees who run the bankwide Information Security Awareness program, which includes the phishing program, required security awareness e-learning training, secure code training, social engineering, employee risk management and conducting cyber exercises, both internal to the company and externally in partnership with FS-ISAC. I've designed and delivered training for 85K+ employees. I've had extensive GRC and audit partnership experience with both domestic & international regulatory requirements (OCC, GDPR, FFIEC, NIST, AML, etc). My work has included risk & gap assessment, project management, executive level reporting and presentations, writing articles, internal and external customer communications, creating role-based training, graphic design, agile methodology, process improvement, etc. Show less -
Global Information Security Specialist Program Manager | Assistant Vice PresidentU.S. Bank Nov 2014 - Apr 2017Richfield, MnAs an individual contributor, I created and matured many aspects of the company-wide training program from the ground up. I developed training content for both internal and external audiences, executives, and high-risk employees. I managed both internal and external security awareness communications, website design, project management, reporting, graphic design. I'm very proud of how I matured the bank-wide phishing program into a top-notch program. -
Instructional DesignerU.S. Bank Aug 2012 - Nov 201424-Hour BankingI created and delivered e-learning, stand-up and virtual training. Interactive training, procedures, and policy documentation aligned with regulatory banking requirements such as FCPA, GLBA, AML, RFPA, FCRA, Reg E, Reg C, Reg CC, Reg Z, etc. I supported the high-touch customer service areas that opened customer accounts, researched fraud, resolved complex customer issues, completed processing requests from other departments within the bank, etc. -
Documentation Specialist & TrainerU.S. Bank Aug 2007 - Aug 201224-Hour BankingI managed a company-wide repository of procedures and policies that supported thousands of employees. I created procedures and policy documentation aligned with regulatory banking requirements such as FCPA, GLBA, AML, RFPA, FCRA, Reg E, Reg C, Reg CC, Reg Z, etc. I managed the communications, procedural updates and training for five years of quarterly technical releases for 24-hour banking. I was recognized with two annual Pinnacle awards (AKA Legends of Possible) for completing a risk… Show more I managed a company-wide repository of procedures and policies that supported thousands of employees. I created procedures and policy documentation aligned with regulatory banking requirements such as FCPA, GLBA, AML, RFPA, FCRA, Reg E, Reg C, Reg CC, Reg Z, etc. I managed the communications, procedural updates and training for five years of quarterly technical releases for 24-hour banking. I was recognized with two annual Pinnacle awards (AKA Legends of Possible) for completing a risk assessment on customer authentication, designing and implementing a solution, and orchestrating training for all 24-Hour employees. The other was for project managing a complete rewrite of 2,800 procedures and policy pages. Show less -
Customer Service RepresentativeU.S. Bank Aug 2006 - Aug 2007I took phone calls directly from customers and assisted in problem troubleshooting, escalation, and resolution. I supported multiple products including deposit and savings accounts, loans, mortgages, leases, and credit cards. I won multiple awards for meeting and exceeding customer service quality goals, as well as sales goals. -
Bank Teller, Grocery Store Cashier, Dispatcher At Funeral Home, Etc.N/A Aug 2000 - May 2006During this time I worked various part-time jobs in Michigan and Minnesota, while traveling back and forth for college.
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Editor-In-Chief Of Northern Light Student NewspaperNorth Central University 2004 - 2005
Hope Bahr Education Details
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Communication, Journalism, And Related Programs -
Technical Communications
Frequently Asked Questions about Hope Bahr
What company does Hope Bahr work for?
Hope Bahr works for Vintage Coach Renewal
What is Hope Bahr's role at the current company?
Hope Bahr's current role is Business Owner and Founder: Vintage Coach Renewal.
What schools did Hope Bahr attend?
Hope Bahr attended North Central University, Metropolitan State University.
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