Hope Baker Email & Phone Number

Acted as lead analyst responsible for building out records and workflows for the Microbiology laboratory in preparation for the Beaker go-live. Lead Clinical Content Validation calls with the microbiology lab operations team to address concerns, ensure build and workflows followed standard procedures, and assisted with training questions. Assisted other CP analysts in quality control build, orders and preference list updates, DI mapping and testing, working with Infection Prevention for Bugsy reporting, and working with the Oklahoma DOH for accurate electronic reporting of pathogens.

Built and maintained Beaker application for multiple sites. Collaborated with Laboratory Operations and other Epic application teams for workflow review, build updates, and build requests. Responsible for ticket queue monitoring, triage, communication, and resolution of Beaker incidents and requests for four organizations to reach system stabilization post go-live.

Served as lead analyst and project manager for a 15-month Beaker cleanup project for a 10+ site healthcare system. Responsible for ticket queue monitoring, triage, communication, and resolution of Beaker build incidents and requests. Provided interface management for Quest and PathSys results and orders and managed error workqueues. Provided on-site post go-live Beaker support.

Facilitated communication and collaboration between application team, lab operations, and project leadership regarding implementation of Epic software. Provided direct at-the-elbow support to laboratory staff during Epic Beaker deployment. Provided oversight and coordinated with team of 10-15 on multiple high-priority Epic Beaker implementation projects, created project planning documents, and developed processes to manage ongoing project tasks.

Lubbock, Texas Area

Created Laboratory Inventory Management System (LIMS) in Excel which decreased reagent waste, time spent ordering, and enabled data-driven forecasts for cost-effective ordering. Identified process issues and implemented a documentation system that resulted in a 50% decrease in rejected specimens. Established a standardized training procedure, training documents, and training plan for all new laboratory employees.

Dallas/Fort Worth Area

Managed, mentored, and trained a team of 10 patient care onboarding staff. Collaborated with other management staff to create and optimize patient processes to promote a satisfactory healthcare experience. Set expectations, analyzed, managed performance, and monitored staff for high levels of quality assurance.

Austin, Texas Area

Planned, coordinated, and organized quarterly Drug Utilization Review Board meetings while maintaining effective working relationships with board members; Served as a liaison to over 500 pharmaceutical manufacturers, Medicaid managed care health plans, prescribers, and clients to help interpret formulary policies, rules and regulations, and reimbursement formulas; Participated in the testing and editing of claims administrator formulary software to help identify gaps and areas of improvement

Lubbock, Texas Area

Systemized best processes for patient safety rounding, New Leader Orientation, data collection, data reconciliation to assist in quality improvement throughout the largest medical and surgical facility in Lubbock; Shadowed physicians during their patient rounds to ensure physician-patient communication compliance was faultless based on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys and service measures; Formed a committee in collaboration with the Service Development Director to make the NLO orientation more effective by creating agendas, tracking project scope, and implementing new procedures

Lubbock, Texas Area

Executed specimen procurement, laboratory tests and clerical duties at an urgent care and family medicine clinic; Monitored quality control and preventative maintenance through data analysis with graphical and statistical methods, as well as trained and supervised 2 lab assistants in proper patient intake and phlebotomy services; Implemented a new Beckman Coulter IRIS urinalysis machine alongside a supervisor to process hundreds of samples more per day, and trained employees on machine maintenance, quality control and sample analysis

Lubbock, Texas Area

Worked with cystic fibrosis patients to educate them on the usage of prescribed medications and equipment; Collaborated with physicians and insurance companies to coordinate timely delivery of medical supplies

Lubbock, Texas Area

Consulted with each patient and liaised between patients and outside physicians, pharmacies and nursing homes to carefully obtain current medication information to avoid any future prescription conflicts; Created reports for executive review in Excel depicting a decrease in medication errors using an MS Access database; Documented all narcotic and expired medication waste using Pyxis machines, generated waste reports for pharmaceutical companies, and identified medication trends throughout the hospital to reduce waste; Constructed low-income patient assistance claims and patient applications for drug assistance programs

Lubbock, Texas Area

Communicated directly with patients and nursing homes to obtain current medication information, prepared admission medication reports for newly admitted patients using FirstNet,created quarterly reports to update administration on progress and decreased overall admission medication errors.

Kyle, Tx

Responsible for transcription, cart set up, filling physician orders, refilling andloading OmniCell medstations, filling floor requisitions, preparing and packaging extemporaneous medications, printing miscellaneous labels, delivering medication carts to units, and other duties as directed by a Registered Pharmacist. Also responsible for training new employees, helping others develop good work habits, and assisting in supervising other technicians as needed

Master Of Business Administration (Mba), Stem

Bachelor Of Science (B.S.), Clinical Laboratory Science/Medical Technology/Technologist