offers variety of property investment in the Philippines from condominiums, townhouses, house and lot etcto OFW's

⭐Top Sales Performer ⭐Top at Number of Calls handled in a day Our company analyzes, reviews and implement changes to websites so they are optimized for search engine. This means maximizing the traffic to a site by improving page rank within search engineA B2B company, we contact business owners directly to check consumer's expectations, needs and help them understand the necessity of SEO in their business in order to increase online visibility ,increasing traffic would give more opportunities to convert prospects into customers.Googlemap optimization, Ads

outsource to support any client's project

⭐ A+ Sales ⭐ Lead generationworks at DU Telecom under Transguard Group-Initiates sales on the phone by coordinating potential / existing customers to inform about a product or service-Making sure quota for sales meet and facilitate future sales-Meet up with clients (Business owners) for a product and company requirements discussion then gather documents, signature or company stamps-creating and updating activity reports- Was able to meet and sometimes exceed monthly and quarterly goals

⭐A+ VOC (Voice Of Customer) / Survey• Handles escalated calls from representatives when customers are asking for a supervisor and aren't satisfied with given resolution by front liners• Works with affiliate sites that manages the relationship between Priceline and hotel. We call and send direct email. • Has access to the company billing information to provide payment with hotel and other partners• Rectify discrepancy , valid booking issues and ability to process full or partial refund• Supports and provide feedback to front line representatives to help them improve proficiency and productivity• Receives direct call from manager or owner of hotels regarding guest's issue, relocation, payment issue and rate changes • We relocate customers who were stranded, overbooking and etc• Enforces all policies and procedures successfully• Obtain and document details of any complaints being filed and received • resolves service problems by clarifying the customer's complaints either for quality issues and service issues from our representatives or our partner's staffs, determining the cause of the problem (if needed: review call history); selecting and explaining the best solution to solve the problem ; expediting correction or adjustments • Schedules any needed follow-ups for issues not immediately resolved

⭐ A+ VOC-Frontline representative for PRICELINE (sister company of Booking.com and Agoda.com) -who assists customers that inquires about booking flights, hotels, rental cars and vacation packages.-Confirm bookings and assist customers in modifying or changing their travel itineraries and other special needs.-Modify incorrect travel dates, name correction and incorrect location as well as changing or adding passenger or name on reservation-provide assistance to customer that has issues with their passports, visa, age and being on a "do not rent list"- send customers their itinerary- answer customers general inquiries of the service, policies, information of hotels and travel/collision damage insurance-assist in adding itinerary in current booking as well as well as cancellations

⭐ Quality Call MetricsCustomer Service Representative- HigherOne cum seasonal Customer Service Representative for WWE & RushcardHandle a high call volume of calls from students who are Higher One account holders and Rush Card account holders.Assist customer with (opening and closing an account, expired, stolen or lost card, explain amount on the card, overdraft and invalid charges, assist customer in changing information in their profile, process refund, resetting of password for locked account, changing information on profileAssist customer specific usage of card like location of ATM, making sure to protect customer’s account confidentiality.During WWE Season we help customer with purchasing WWE PPV, or if having issue with PPV ( I work additional minimum 4-10 maximum hours after regular 8 hrs shift with HigherOne/Rush Card)

⭐ Topnotch VOC (Voice Of Customer)⭐ Top Agent (Quarter)-Receives inbound calls coming from consumer with complaint about their bills and services,- Process of credit /adjustments and compensation to consumer’s account- Process payment via credit card and checking account or enrolling credit card information to automatic payment- Adding customer’s credit information including the changing of billing address and customer's information, activating new customer accounts or transfer of services- Sending of billing statement and channel listings- ability to change package / customer's subscribed plan- Setting up technician appointments, follow up technician's missed appointment/rework ,-access in updating outages to confirm if it affects the customer's bill, giving direction of service center location- do a follow up on delayed shipments , shipping new equipment, adding rate codes for equipment on the account which includes diagnosing cable boxes for replacement- Identifies areas of operation which need upgraded equipment, such as modems, fiber optic cables, and telephone wires.(As Sales Analyst)-promote products and services including the features and benefits with terms and conditions-access to the validity of their current plan and what plans or packages best suit their needs and budget

Cater/handle (3) three customers at a time in chat with each different issues ( CABLE, INTERNET, PHONE - billing, technical, activation, sales and manual provisioning)-Receive inbound chats coming from subscribers who are based in the USA-Assisting callers who have concerns with their Cable TV reception, activating Cable TV boxes (HD, Standard Definition, and DVR cable boxes), modem , router and internet connection (wireless /Ethernet connection), defective phone, no dial tone-setting up technician appointments-pllacing Pay per View orders-activating new customer accounts or transfer of services, removing or adding boxes into an account, perform minor equipment repairs-Assist customer’s navigating internet windows , Email setup and password reset, Email client software download, security software download, and setting up wireless networks, configure modem/router-Schedule of porting/ porting the same day of old phone number, updating features of phone and setting up Voice mail or other features - Trains users in customer of equipment including third party devices.