Hope Cocreham Email & Phone Number

Redondo Beach Ca

Personal Consulting & Concierge Services for busy professionals. Strategic problem solving for personal and business needs. Interior Design & Wardrobe Styling Relocation Services Event Planning Home & Office Organization

Santa Monica, California, United States

Greater Los Angeles Area

Greater Los Angeles Area

Knoll, Santa MonicaDealer Service Representative / Sales MAY 2006- February 2012 Managed a high-volume workload within a Furniture Manufacturing deadline-driven environment Resolved numerous inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume) Became the lead "go-to" person for new and seasoned sales representatives The company’s primary mentor and trainer for a territory from Bakersfield to San Diego Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in problem resolution Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity in specification of products Created sales strategies for new incremental business that met sales goals consecutively resulting in 25% sales growth from $1.3 to $1.5 millionKnoll, Santa MonicaShowroom Manager MARCH 2003 - APRIL 2006 Successfully managed a high-end 15,000 sq. ft. furniture showroom with sales over $1.5M a year Increased sales by 33% during the first year by providing exceptional customer service and establishing quality Carried out all phases of sales transaction from qualifying the client using company guidelines, to sale finalization involving communication of product knowledge, expediting orders and problem solving Created a strong visual appearance of the showroom by effectively executing merchandise plans and strategies, ordering supplies, marketing materials, while keeping a neat clean showroom aesthetic Educated dealer associates and customers about quality and value of all corporate products Recruited and trained showroom assistants as well as provided training and guidance to other dealer sales representatives throughout the country Coordinated and hosted all events promoting Knoll products including lunches and media events and training seminars

Greater Los Angeles Area

Marketed Carpet Tiles to A&D and Hospitality account base while managing Hilton Graden Inn's National Standards programStreamlined order processing with manufacturing while problem solving and trouble shooting throughout order processing and specificationMarketed new business in conjunction with developing educational programs for client baseConsistently preformed while meeting sales goals

Greater Los Angeles Area

Marketed Textiles, Wall Covering, Healthcare and Leather products to an established territory in Los AngelesSolid communicator with ability to deliver information in informative presentationsCreated sales strategies in targeting old and new business development with strong organizational skills, customer focus with interpersonal and teamwork skillsStrong attention to details along with a commitment to satisfying the clientShowroom Management:Maintained all showroom operations including carrying out all phases of sales transaction from qualifying the client using company guidelines, to sale finalization involving communication of product knowledge, expediting orders and problem solvingMaintained all visual aspects of textile presentations including organization, restocking, reorganizing Hired and managed all sale assistantsConsistently made sales goals while generating new business.