Hope Franklin Email & Phone Number

London, Gb

Front of House Assistants at the Ri are the first point of contact for all staff and visitors. In this role, they work to directly manage the daily operations of the building, as well as interact with the public to enhance visitor experience. • Initial point of contact for tenants, clients, and all other building users• Coordinating porter schedules and responsible for the setup of all programmes and venue hire events which can total up to 750 people in attendance Developing a… Show more Front of House Assistants at the Ri are the first point of contact for all staff and visitors. In this role, they work to directly manage the daily operations of the building, as well as interact with the public to enhance visitor experience. • Initial point of contact for tenants, clients, and all other building users• Coordinating porter schedules and responsible for the setup of all programmes and venue hire events which can total up to 750 people in attendance Developing a comprehensive understanding of the institution's history to provide information and tours for visitors. • Creating all signage in the building to communicate directions, history, and requests to visitors. • Working with the marketing department to promote and upsell upcoming events and programming. • Assisting all departments with administrative work. • Managing access control, which includes keys within the building and programming staff passes. • Promoting the Ri’s events and memberships, also giving visitors information about the Ri’s mission and how they can be a part of it. • Managing all parcels and mail which get delivered to the building. The role also includes assisting departments with franking and sending mail, ensuring they can meet deadlines. • Having oversight over Health and Safety within the building. This includes maintaining staff registers, regularly updating building information and signage, and coordinating emergency response training for staff. • Processing and scanning all of Front of House’s financial documents for the finance department. • Liaising with various departments to effectively communicate our mission to public audiences as well as the history and significance of the institution• Managing Ri stock, merchandise, payments, and deliveries for the institution.• Maintaining an overview of external contractors, including porters and cleaners. Show less

London, England, United Kingdom

Palace hosts are responsible for providing the highest level of customer service and create memorable experiences for all our visitors in order to generate the money to grow our impact and care for our palaces, whilst also ensuring the day to day safety and security of our palaces, their collection and our guests.· Ensures the safety and security of the palace, its collection and our guests, by patrolling routes, invigilating and checking inventories.· Required to take… Show more Palace hosts are responsible for providing the highest level of customer service and create memorable experiences for all our visitors in order to generate the money to grow our impact and care for our palaces, whilst also ensuring the day to day safety and security of our palaces, their collection and our guests.· Ensures the safety and security of the palace, its collection and our guests, by patrolling routes, invigilating and checking inventories.· Required to take responsibility for drawing keys and unlocking/locking routes and ensuring that the palace is in every way ready to receive visitors.· Possess an in-depth knowledge and understanding of the palace’s history· Delivers a seamless and distinctive customer experience across the entire site. Ensuring routes are clean and presentable each open day and all our visitors feel welcome.· Engages with all tours, activities and facilities available to visitors, assisting with set up as required. Responding to all customer questions in a friendly and courteous manner, while also working to engage our visitors with palace stories as appropriate. Show less

York, England, United Kingdom

This research placement provides an introduction to some of the key skills – exhibition design, targeted research, public dissemination – that are core to many curatorial and exhibitions roles in museums today.• Working with researchers, interpretation managers, and others to design a dummy-exhibition based on a new and challenging research topic.• Presenting an exhibition to a panel of museum staff • Pursue a research project and provide a written report of their… Show more This research placement provides an introduction to some of the key skills – exhibition design, targeted research, public dissemination – that are core to many curatorial and exhibitions roles in museums today.• Working with researchers, interpretation managers, and others to design a dummy-exhibition based on a new and challenging research topic.• Presenting an exhibition to a panel of museum staff • Pursue a research project and provide a written report of their findings Show less

Hampton Court Palace

Palace hosts are responsible for providing the highest level of customer service and create memorable experiences for all our visitors in order to generate the money to grow our impact and care for our palaces, whilst also ensuring the day to day safety and security of our palaces, their collection and our guests.· Ensures the safety and security of the palace, its collection and our guests, by patrolling routes, invigilating and checking inventories.· Required to take… Show more Palace hosts are responsible for providing the highest level of customer service and create memorable experiences for all our visitors in order to generate the money to grow our impact and care for our palaces, whilst also ensuring the day to day safety and security of our palaces, their collection and our guests.· Ensures the safety and security of the palace, its collection and our guests, by patrolling routes, invigilating and checking inventories.· Required to take responsibility for drawing keys and unlocking/locking routes and ensuring that the palace is in every way ready to receive visitors.· Possess an in-depth knowledge and understanding of the palace’s history· Delivers a seamless and distinctive customer experience across the entire site. Ensuring routes are clean and presentable each open day and all our visitors feel welcome.· Engages with all tours, activities and facilities available to visitors, assisting with set up as required. Responding to all customer questions in a friendly and courteous manner, while also working to engage our visitors with palace stories as appropriate. Show less

Bishop Auckland, England, United Kingdom

• Actively supporting a team of front of house volunteers to deliver the agreed visitor experience in spaces and galleries• Providing daily briefings for the front-of-house teams and being the primary point of contact for that team whilst they are on their volunteering shift• Ensuring any loan agreements invigilation is understood and delivered• Supporting the Preventative Conservator to maintain the environment within thegalleries and spaces and care for our… Show more • Actively supporting a team of front of house volunteers to deliver the agreed visitor experience in spaces and galleries• Providing daily briefings for the front-of-house teams and being the primary point of contact for that team whilst they are on their volunteering shift• Ensuring any loan agreements invigilation is understood and delivered• Supporting the Preventative Conservator to maintain the environment within thegalleries and spaces and care for our collections• Liaising with the Supervisor Team to resolve operational issues as they arise andescalating where appropriate.• Undertaking daily preopening checks, ensuring that nothing has moved or is out of place• Supporting the Supervisor Team by being the first point of contact in dealing withvisitor complaints, taking appropriate action in line with our complaint's procedure,and referring to the Supervisor Team as necessary• Checking that all equipment in the historical settings, galleries and public spaces isfunctioning correctly, reporting any problems through the appropriate channels Show less

Bishop Auckland, England, United Kingdom

• Assisted in ensuring Auckland Castle was presentable to visitors and was responsible for the welcoming of visitors and the visitor experience• Offered visitors an appropriate level of accurate and relevant information about the castle's rich history• Worked an an invigilator to ensure that the security of the spaces, artifacts and works of art were not compromised.• Ensured that the rules and requirements were understood and followed• Communicated with… Show more • Assisted in ensuring Auckland Castle was presentable to visitors and was responsible for the welcoming of visitors and the visitor experience• Offered visitors an appropriate level of accurate and relevant information about the castle's rich history• Worked an an invigilator to ensure that the security of the spaces, artifacts and works of art were not compromised.• Ensured that the rules and requirements were understood and followed• Communicated with colleagues to ensure safety of the rooms, artifacts and works of artand visitors• Was trained to be aware of health and safety regulations, as well as being aware of disability and access requirements, and assisting the public in evacuation situations in accordance with athorough knowledge of evacuation procedures Show less

Durham, England, United Kingdom

Prior to the start of the pandemic I began working with the Oriental Museum in Durham. Whilst in this position I worked with the Learning Team on school sessions where students would come in to learn about the museum.

Asheville, North Carolina, United States

Was selected to serve and be a part of the Service and Leadership Training (SALT) program at Camp Crestridge which involved working in the kitchen and assisting with camp programming along with other staffers.

Master Of Arts - Ma, Public History

Activities and Societies: Public History Grad Con 2023 Committee Centre for Renaissance and Early Modern Studies Throughout my degree, I.

Bachelor Of Arts - Ba, History, Upper Second Class Degree Honours

Activities and Societies: Fresher's Representative (2020) Fresher's Representative (2021) St. Mary's College Darts Club Captain.

High School Diploma

Activities and Societies: Chairman of the Round Square Committee (2018-2019) President of History Club (2018-2019) Tutor for Breakthrough.