Hope Elum Email & Phone Number

• Manage the day-to-day service desk operations, including efficiently triaging and expediting helpdesk workload and tickets.
• Proactively embracing additional responsibilities assigned by the IT Team Leader, providing comprehensive support to meet business needs.
• Assist in the deployment and maintenance of computer systems, including hardware and software installations, updates, and upgrades.
• Played a pivotal role in successfully rolling out PCs/laptops to over 700 users within a specified timeframe following a cyberattack, ensuring business continuity.

Didcot, England, United Kingdom

• Provided essential IT support services to ensure the smooth operation of computer systems.
• Conducted troubleshooting and resolved technical issues promptly, contributing to uninterrupted care services.
• Collaborated with staff to address any IT-related concerns, enhancing overall efficiency.
• Assisted in the setup and maintenance of software applications critical for resident care.

• Led shifts, assessed priorities, allocated colleagues, ensured adequate staffing, and maintained comprehensive documentation throughout each shift.
• Encouraged independence among disabled clients, resulting in a reduced need for domiciliary care by 2–6 hours per week.
• Implemented online grocery shopping with clients, allowing them to explore new options and saving £5–£12 per fortnight.
• Provided on-call coverage as scheduled by the Manager to ensure continuous support.

Nottingham, England, United Kingdom

• Facilitated internet access for 20 clients by imparting basic internet skills using tablets for improved community engagement.
• Diligently administered 89% of medication doses punctually without any critical oversights.
• Ensured 100% compliance with record-keeping inspections, maintaining up-to-date and fully compliant administration records.
• Provided essential emotional support, demonstrating compassion and empathy to vulnerable adults with learning disabilities and complex needs.

• Managed office administrative assistant duties within a bustling manufacturing firm.
• Established and managed both computerized and manual filing systems, ensuring efficient organization.
• Executed a range of administrative tasks, including printing, data entry, copying, binding, scanning, and more.
• Provided vital support for complex, deadline-driven operations and handled queries effectively.

Bachelor'S Degree, Medical Laboratory Science

Higher National Diploma, Biomedical Sciences