Hope F. Email & Phone Number

•Develop business requirements and related business rules based on business decisions.•Work closely with business subject matter experts to define, train, implement, and support business requirements.•Define requirements through interviews, workshops, surveys, and existing system documentation or procedures.•Evaluate information gathered from multiple sources and translate high level information into details.•Assist as a liaison between the business and technology… Show more •Develop business requirements and related business rules based on business decisions.•Work closely with business subject matter experts to define, train, implement, and support business requirements.•Define requirements through interviews, workshops, surveys, and existing system documentation or procedures.•Evaluate information gathered from multiple sources and translate high level information into details.•Assist as a liaison between the business and technology teams.•Work with software tools to gather and document requirements and rules.•Create and execute database queries for analysis, data validation, data transfer and testing.•Create and update test plans.•Perform testing on projects and systems.•Create, update and design data for use with automated testing scripts.•Create and update process documentation.•Assist with the organization and leading of meetings with business, technology, and quality assurance teams. Show less

Grand Rapids, Michigan, United States

•Responsible for all aspects of student 3rd party payment processing with external customers•Administered all aspects of the MET tuition program through the State of Michigan.•Managed and applied Native American Waivers and assisted with reporting.•Managed and applied Employee Waiver and assisted with reporting.•Worked closely with the Veterans’ Benefits Coordinator applying monetary benefits. Served as a team member on the Veteran’s Committee. Assisted with annual… Show more •Responsible for all aspects of student 3rd party payment processing with external customers•Administered all aspects of the MET tuition program through the State of Michigan.•Managed and applied Native American Waivers and assisted with reporting.•Managed and applied Employee Waiver and assisted with reporting.•Worked closely with the Veterans’ Benefits Coordinator applying monetary benefits. Served as a team member on the Veteran’s Committee. Assisted with annual reporting.•Hired, trained, supervised, and evaluated student employees. Monitored time, completed and approved payroll for processing.•Monitored budget reports monthly, maintained internal budget documents and recorded expenses to assist the BCO in managing the department budget. Show less

Kentwood, Michigan

•Record and post receipts, production results, and shipments•Created and updated reports involving shipment accuracy, timing, and errors•Tracked, reported, and updated inventory according to requirements to ensure customer satisfaction•Scheduled and confirmed inbound delivery appointments - rescheduled as needed, called out late loads•Assisted with the preparation of Kellogg’s Weekly Attainment Report, including identification of all inventory issues between the customer… Show more •Record and post receipts, production results, and shipments•Created and updated reports involving shipment accuracy, timing, and errors•Tracked, reported, and updated inventory according to requirements to ensure customer satisfaction•Scheduled and confirmed inbound delivery appointments - rescheduled as needed, called out late loads•Assisted with the preparation of Kellogg’s Weekly Attainment Report, including identification of all inventory issues between the customer, vendor(s), and HNI in a timely manner, working to ensure a successful resolution•Prepared BrandVenture Weekly Inventory Snapshot Report, including identification of all inventory issues between the customer, vendor(s), and HNI in a timely manner, working to ensure a successful resolution Show less

•Planned inventory to support schedule requirements and develop contingency plans to ensure production crewing is level and customer due dates are met•Ensured customer inventory requirements are followed and provide reports/updates as needed and required to ensure customer satisfaction•Researched customer shipping complaints and concerns to identify errors and provide proactive solutions•Maintained proper planning and analysis to ensure optimal efficiency to eliminate and overtime… Show more •Planned inventory to support schedule requirements and develop contingency plans to ensure production crewing is level and customer due dates are met•Ensured customer inventory requirements are followed and provide reports/updates as needed and required to ensure customer satisfaction•Researched customer shipping complaints and concerns to identify errors and provide proactive solutions•Maintained proper planning and analysis to ensure optimal efficiency to eliminate and overtime cost Show less

Greater Grand Rapids, Michigan Area

•Checked in/checked out library materials•Accounted for inventory batches of all library resources•Processed and packaged Michigan e-Library requests through Sierra Shelf-read library materials•Processed and packaged Interlibrary Loan requests through Tipasa•Troubleshot in-library technologies•Operated POS system for collection of fines •Managed and recorded miscellaneous product inventory

Greater Grand Rapids, Michigan Area

•Greeted visitors entering the office, determine the nature and purpose of visit, and directed them to appropriate department. •Wrote and reviewed client contracts•Answered phones and customer inquiries •Frequently used word processing, spreadsheet, database, and presentation software•Maintained internal client filing system

Bachelor Of Business Administration - Bba, Project Management

3.78 GPA, Dean's List 5 semesters Related Coursework •Applied Management •Contracts & Sales •Business Ethics & Social Responsibility.

Certification, Human Resource Management

Related Coursework •Human Resources Management •Employment Law •Employee Benefits •Negotiations

Associate'S Degree, General Studies

Activities and Societies: Treasurer of the Women's Issues NOW student organization 3.80 GPA, Dean’s List 4 semesters, President’s List 2.