Customer Advocate Representative
Current- Functions as a role model for tier 1 agents by exceeding all team metrics and sales goals, displayinggood judgement, positive work ethic, strong people skills, adherence to policies and procedures and acommitment to.
- Assists customer and other internal agents with advanced troubleshooting, problem resolution, andbest practices regarding break-fix scenarios and identifying possible causes of the issue in order toprevent it happening.
- Fosters positive team and customer relationships while effectively managing challenging situations
- Subject Matter Expert for all internal departments when direction is needed to move forward withresolving a customer’s issue
- Point of contact for all requests to speak to a supervisor or make a complaint
- Demonstrates ownership by taking responsibility to see that each issue is resolved fully by leveragingpeople and resources to speed the customer’s resolution