Hope Hiscox Email and Phone Number

Responsible for planning and scheduling day to day pump truck and equipment movement, deliveries, and ensuring compliance with all legal and regulatory agencies. Serve as a point of contact between drivers and operations team, management, customers, and other persons in need of assistance on transportation and material needs. As safety coordinator, responsible for management and or supervision of activities that are created to help reduce the risk of accidents within and outside the workplace. Following all safety council guidelines in all Industrial plant sites, per ACPA, Osha and TWIC procedures.

Bayou Concrete Pumping offers a vast range of services and the professionalism to make your job easier. All of our operators are ACPA certified and our fleet of trucks range from 28M to 61M booms. Our Z-Booms are a perfect fit for low clearance job sites and we have the flexibility to reach over 196’ vertically and 184’ horizontally, the furthest reach of any concrete pump in Louisiana. Bayou Concrete Pumping services Southeast Louisiana along the I-10, I-12, and I-55 corridors including New Orleans, Baton Rouge, Hammond, Covington, and Houma.Ensure all aspects of day-to-day work assigned to field staff are properly coded.• Manage communications and requests from field engineers and sales agents through email and phone calls.• Enter data from these communications into corresponding systems while maintaining a high level of accuracy and efficiency throughout prescribed shift.• Identify and dispatch available resources based on needed expertise, customer dynamics and provide on-site customer service.• Maintain a basic understanding of account base information including internal contracts and basic requirements. Track on-going corrective maintenance issues on turnover and maintaining continuity.• Oversee and direct all policies with regards to an employer’s safety program.• Develop and administer programs that educate employees on, and ensure compliance with, all regulations issued by OSHA and other governmental agencies.

• Manage and participate in different phases of the project and assist in implementation of the critical path of the schedule.• Confer with the supervisory personnel and subcontractors to review project status to monitor compliance with the specifications and project status against overall construction schedule.• Receive, process, distribute, transmit, review, and track material to Engineer/Owner through return.• Prepare and submit documents and drawings for Permits and Inspection.• Process purchase order requests for material, services, and equipment.• Troubleshoot and resolve construction issues.• Assist with Accounts Payable to reconcile invoicing for vendors, sub-contractors, and production.• Maintain schedule overall 30 or more employees.• Account for all spreadsheets updated on a daily basis, implement production status in database.

Manage high volume store $50,000 monthly sales. Maintain overall top sales in the company.• Generate revenue, responsible for all cash control, merchandising, ordering, and maintenance activities.• Maintain and grow membership and customer base by promptly handling member and guests concerns and issues.• Demonstration of products and services to all members and guests.• Present and deliver membership sales according to company guidelines and protocol.• Manages staff by providing training, direction, supervision, evaluation, and corrective action when required.• Organized and managed special events and promotions via email, phone calls, and on site promotions to drive business.

Lead Bartender- Maintained customer service to all guest throughout the establishment; assisted management in Inventory Control; trained and monitored all new employees in customer service training period; bar maintenance and safety compliance.

Conduct business analysis that results in planning and directing employees to meet or exceed budgeted store sales, expenses, profit and productivity goals in support of district/region.• Managed sales and drive retail monthly sales increase by 2% by systems management. Addressed customer concerns, coaching employees, and mitigating product loss.• Managed and process payroll for store including accountability for Loss Prevention, audit payroll, and Human Resources.• Schedules management and retail staff effectively according to store traffic, store P&L statement and key store initiatives.• Awarded Team Leadership and Mentoring Achievement.

General Manager- •Staffed and trained B2B manager and 20 plus employees; reduced labor cost by 2%.•Maintained Inventory Control by company standards. •Developed training program; provided daily sales reports, marketing strategies. •Maintained monthly sales, management system; appoint, guide, and organize; managed recruitment, merchandising and cash flow; P & L management; •awarded Team Leadership Mentoring Achievement. •Handles the everyday operations of the business from interviewing and hiring new employees to managing the store's inventory.