Hope Kisner Email & Phone Number

Lawrence, Ks, Us

Overland Park, Kansas, United States

I have created two insightful blogs on social culture and neurodivergence, enhancing our organization's understanding and dialogue on these important topics.My biggest project has been learning content creation, reorganization, and updates. While updating the learning courses I utilized Canva to create engaging designs and acquired skills in using Rise 360 software. Design and Development: Utilized Canva to create engaging designs for learning modules, improving the visual appeal and effectiveness of our training materials.This role has allowed me to blend creative design with strategic content management, contributing to the development and enhancement of SelectQuote’s talent management programs.

Lawrence, Kansas, United States

At the J-Café, a fully student-run coffee shop within the University of Kansas Business School, I hold dual roles as Barista and Marketing VP.As a Barista, I deliver exceptional customer service, creating a welcoming atmosphere for students and faculty while mastering the art of crafting quality beverages. My role requires efficiency, attention to detail, and a genuine commitment to enhancing the customer experience.In my capacity as Marketing VP, I spearhead promotional strategies and campaigns to boost the café’s visibility and engagement within the university community. This involves managing social media accounts, and collaborating with fellow baristas to develop marketing initiatives. Balancing these responsibilities has allowed me to develop a unique blend of customer service expertise and strategic marketing skills, contributing to the overall success of the J-Café.

Lawrence, Kansas, United States

As a Cashier and Customer Service Representative at Dillons Marketplace, I was responsible for delivering an exceptional shopping experience through a range of duties:Customer Service: Provided positive and engaging customer service while efficiently scanning, sorting, and bagging purchases, ensuring a smooth and pleasant checkout process.Problem Solving: Addressed and resolved customer complaints and issues both over the phone and in person, consistently serving over 100 customers daily with professionalism and efficiency.Team Collaboration: Worked closely with all front-end team members to enhance the overall customer experience, contributing to a fresh, friendly, and fast-paced shopping environment.This role allowed me to develop strong interpersonal skills and a keen ability to handle high-volume interactions while maintaining a focus on customer satisfaction.

Lawrence, Kansas, United States

I maintained a safe and enjoyable environment for all pool patrons. My key responsibilities included:Patron Safety: Prioritized the safety of all swimmers by actively supervising the pool area, providing assistance, and addressing any issues or concerns promptly.Policy Enforcement: Ensured adherence to all pool policies and safety procedures, actively monitoring and controlling the environment to prevent accidents.Certified in CPR and AED, I was prepared to respond effectively to emergencies.

Education record

Education record

Activities and Societies: Treasurer of Student Council, VP Art Club, National Honors Society, Spirit Club, Knitting Club, Environmental.