Hope Lakin Email & Phone Number

Harrisburg, Pennsylvania, United States

• Management of self-insured company health plan, 401(k) plan, fully insured dental, vision, basic and voluntary life and AD&D, flexible spending accounts, short and long-term disability and multiple voluntary products.
• Administration of Leave of Absence process including FMLA and Personal Leaves
• Collaboration with insurance broker, insurance carriers, Sr VP of HR, SVP-CFO and President and CEO on cost structure and budgeting of all benefit plans.
• Analyzation of plan structure during the renewal process that satisfies the needs of the employees while keeping costs down for both employees and company.
• Coordinate Open Enrollment process for all benefits plans, to include onsite enrollers, call center and online enrollment platform in a multi-site organization, including a Corporate Support Center.
• Ensure programs are in line with plan structure, company policy and legal requirements.

Lancaster, Pennsylvania, United States

• Maintained constant contact with key clients to develop relationships and answer needs
• Onsite client visits as well as taking care of daily questions and problems in employee benefits
• Conducted employee Open Enrollment meetings to explain benefit options to employees
• Work closely with Sales Team and insurance carriers on annual renewals and to ensure smooth transition of insurance contracts including policy review to ensure accuracy
• Work closely with client to ensure compliance within all employee benefit programs

Lancaster, Pennsylvania, United States

• Managed client relationships and client service activities for benefit programs and services
• Developed mutually beneficial relationships with insurance carriers to generate optimal results for clients
• Handled basic underwriting and funding issues and strategies between carrier and clients
• Compliance requirements and issues, including SPD wrap documents, 5500 filings, etc.
• Coordinated all aspects of and executed Open Enrollment

Harrisburg, Pennsylvania, United States

• Performed day to day service function for assigned accounts and worked to advance and enhance HealthAmerica’s position in each account through new product offerings
• Responsible for meeting individual account retention, service level, and sales goals as well as team goals
• Conducted onsite meetings with both client and employees during Open Enrollment
• Customer Service Representative – answered phone call inquiries from members on issues such as (but not limited to) claims, enrollment and benefits