As an expert on hearing loss and audiology, I am dedicated to raising awareness about the importance of hearing health and the transformative impact of hearing aids. My background in public speaking allows me to effectively communicate the challenges faced by individuals with hearing loss, advocate for better access to audiological services, and promote early intervention strategies. By sharing knowledge and personal stories, I aim to empower those affected by hearing loss to seek help and… Show more As an expert on hearing loss and audiology, I am dedicated to raising awareness about the importance of hearing health and the transformative impact of hearing aids. My background in public speaking allows me to effectively communicate the challenges faced by individuals with hearing loss, advocate for better access to audiological services, and promote early intervention strategies. By sharing knowledge and personal stories, I aim to empower those affected by hearing loss to seek help and embrace the technologies available to enhance their quality of life. Show less

Analyze and manage patient success, mapping entire patient journey and touchpoints. Report to CEO and collaborate with executive leadership team to optimize sales, marketing, technology, and patient care. Revise strategy of provider and patient success teams to reduce returns and cancellations. Oversee recruitment of provider network and coverage map for virtual care expansion in accordance with growth estimates. Develop a cost-effective and sustainable long-term care model for continued care… Show more Analyze and manage patient success, mapping entire patient journey and touchpoints. Report to CEO and collaborate with executive leadership team to optimize sales, marketing, technology, and patient care. Revise strategy of provider and patient success teams to reduce returns and cancellations. Oversee recruitment of provider network and coverage map for virtual care expansion in accordance with growth estimates. Develop a cost-effective and sustainable long-term care model for continued care patients. Show less

Oversee B2B partnership development, process improvement, and customer relationship management. Collaborate with cross-functional teams to create, maintain, and optimize partner experiences within company's framework, aligned with business objectives. Offer solution-centric assistance for customer concerns, meeting service level agreement deadlines, and maintaining professionalism throughout issue resolution. Manage diverse activities, including project delivery, PR oversight, resolution of… Show more Oversee B2B partnership development, process improvement, and customer relationship management. Collaborate with cross-functional teams to create, maintain, and optimize partner experiences within company's framework, aligned with business objectives. Offer solution-centric assistance for customer concerns, meeting service level agreement deadlines, and maintaining professionalism throughout issue resolution. Manage diverse activities, including project delivery, PR oversight, resolution of escalated cases, Salesforce documentation, and KPI tracking. • Implemented return prevention program and after-care support team, achieving a 10% reduction in return rate.• Led a nine-member team and onboarded 1,200 partners to the new standard of care within seven weeks.• Improved partner success rate from 37% to 68% through efficient management and enhanced internal processes.• Orchestrated over 1,100 development workshops, yielding a 12% increase in partner network close rate.• Recognized as a subject matter expert in creating published and trademarked content and served as spokesperson. Show less

Directed operations to achieve financial and operational performance targets at the hearing center. Delivered high-quality clinical care and exceptional client service. Successfully identified and addressed key clinic operations issues, proposing improvement recommendations. Conducted comprehensive hearing evaluations, counselling, and follow-up services. Demonstrated expertise in cerumen management.• Showcased exceptional negotiation skills with multiple hearing aid manufacturers and… Show more Directed operations to achieve financial and operational performance targets at the hearing center. Delivered high-quality clinical care and exceptional client service. Successfully identified and addressed key clinic operations issues, proposing improvement recommendations. Conducted comprehensive hearing evaluations, counselling, and follow-up services. Demonstrated expertise in cerumen management.• Showcased exceptional negotiation skills with multiple hearing aid manufacturers and third-party buying groups.• Offered expert recommendations and conducted hearing aid selection, fitting, and programming.• Contributed to marketing efforts and engaged in community outreach to promote hearing center services.• Managed all aspects of electronic health records documentation. Show less

Supported clinic operations with a focus on audiology and marketing expertise as a forward-thinking consultant. Demonstrated proficiency in applying principles, methods, and procedures essential for establishing and growing a successful business. Provided valuable insights into key indicators of business success, contributing to the clinic's effective operation.• Established and nurtured professional relationships with various practices.• Conducted thorough market research and analysis… Show more Supported clinic operations with a focus on audiology and marketing expertise as a forward-thinking consultant. Demonstrated proficiency in applying principles, methods, and procedures essential for establishing and growing a successful business. Provided valuable insights into key indicators of business success, contributing to the clinic's effective operation.• Established and nurtured professional relationships with various practices.• Conducted thorough market research and analysis to determine the optimal clinical setup and grasp customer needs.• Applied clinical expertise to ensure compliance with legal aspects of the business operations. Show less

Oversaw assessments of primarily adult clients referred to audiology services. Identified problem areas through data collection, medical record review, and testing procedures. Managed various responsibilities, including prescribing, fitting, programming, and verifying hearing aids and accessories. Delivered customized treatment plans, counseling, follow-up support, and ongoing care for clients and families.• Directed and supervised audiology department operations, overseeing the… Show more Oversaw assessments of primarily adult clients referred to audiology services. Identified problem areas through data collection, medical record review, and testing procedures. Managed various responsibilities, including prescribing, fitting, programming, and verifying hearing aids and accessories. Delivered customized treatment plans, counseling, follow-up support, and ongoing care for clients and families.• Directed and supervised audiology department operations, overseeing the implementation of electronic health records.• Managed range of product recommendations, including hearing aids, covering aspects of marketing, pricing, and billing.• Fostered exceptional patient experiences to drive referral business.• Doubled hearing aid sales from $298K to $624K in first year. Show less

Conducted patient diagnostics by administering hearing evaluations, tests, and examinations while making recommendations for the best hearing aid solution. Provided appropriate follow-up care for all patients concurrently creating and maintaining a checkup schedule. Performed duties such as daily patient care, billing, cerumen management and maintaining records. Demonstrated exceptional knowledge of Oticon hearing instruments.• Educated and trained hearing instrument specialists in both… Show more Conducted patient diagnostics by administering hearing evaluations, tests, and examinations while making recommendations for the best hearing aid solution. Provided appropriate follow-up care for all patients concurrently creating and maintaining a checkup schedule. Performed duties such as daily patient care, billing, cerumen management and maintaining records. Demonstrated exceptional knowledge of Oticon hearing instruments.• Educated and trained hearing instrument specialists in both clinical and sales development• Showed strong leadership ability to simultaneously grow and lead two independent clinics Show less