A confident and highly organized administrative, a diligent and enthusiastic client service specialist with many years’ experience in customer-facing support roles, within retail and cosmetology. Experienced in a busy salon and reception environments, rapidly assimilating and learning processes applicable to in-house operations, consistently impressing employers as well as surpassing monthly targets. Meticulous in my approach to data collation and presentation, I setup and maintain records, incorporating critical information and running high quality reports and analyses in the requisite style and format.
Espoir Hair Artistry
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Mobile Hair StylistEspoir Hair Artistry Dec 2018 - PresentConsulting with clients on stylistic options for their hair.Listening to clients' needs to determine their preferences.Describing different hair care products and their benefits.Shampooing, cutting, coloring, and highlighting hair.Offering manicure, pedicure, waxing, and facial services.Performing scalp treatments.Acting as salespersons to sell clients hair care retail products.Building a personal relationship with clients to ensure return visits.Adhering to salon safety and cleanliness standards.Managing bookings and welcoming clients into the store.Keeping updated on hairstyle trends and styling methods.
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Sales RepresentativeBlue Mango Distributers Jun 2023 - Oct 2024South Africa• Identified and targeted potential corporate clients to promote and sell corporate gifting solutions.• Developed and maintained strong relationships with existing clients to ensure repeat business and customer satisfaction.• Conducted market research to understand industry trends and client needs, tailoring product offerings accordingly.• Prepared and delivered sales presentations to corporate clients, highlighting the benefits and features of the gifting products.• Negotiated contracts and pricing with clients to secure profitable deals.• Managed the sales pipeline and tracked progress using CRM software to ensure targets were met.• Provided after-sales support to clients, addressing any issues or concerns promptly to maintain high levels of customer satisfaction.
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Sales ConsultantSaic Olivetti Feb 2023 - Jun 2023Gauteng, South Africa -
Associate Event CoordinatorEventology Aug 2021 - Nov 2022Assisted with developing, planning and implementing strategies to promote large- and small-scale events.Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives.Oversaw day-of execution for corporate events and meetings, trade conferences, group receptions and cause rallies.Sourced all furniture and all decor for events.Achieving business goals and revenue targets.Identify the client’s requirements and expectations for each event.Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.Manage all event set-up, tear down, and follow-up processes.Maintain event budgets.Book venues, entertainers, photographers, and schedule speakers.Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.Assess an event’s overall success and submit findings. -
Operations Administrative AssistantYeshiva College Of South Africa Feb 2022 - Apr 2022Acting as second-in-command to the manager, and taking care of all duties in their absence.Assisting the Manager with operational issues.Scheduling meetings and team building sessions as required.Promptly answering the questions of staff and other stakeholders.Providing excellent customer service and maintaining relationships with vendors.Preparing and filing forms and other documents.Assisting with recruitment and onboarding processes.Taking inventory and ordering office supplies as needed.Updating logs and order forms.Temporary administrative operations assistant. -
Hair Stylist / Makeup ArtistDavid Shannon Hairdressing Nov 2017 - Aug 2018• Hair Stylist:o Consulting with clients on stylistic options for their hair.o Listening to clients' needs to determine their preferences.o Describing different hair care products and their benefits.o Shampooing, cutting, coloring, and highlighting hair.o Offering manicure, pedicure, waxing, and facial services.o Performing scalp treatments.o Acting as salespersons to sell clients hair care retail products.o Building a personal relationship with clients to ensure return visits.o Adhering to salon safety and cleanliness standards.o Managing bookings and welcoming clients into the store.o Keeping updated on hairstyle trends and styling methods.• Makeup Artist:o Enhancing facial aesthetics through makeup.o Consulting with clients and creating custom looks based on their specifications.o Removing makeup after usage on film sets.o Working with actors on movie sets.o Taking lighting and setting into account when applying makeup.o Determining which materials and colors are the most suitable.o Designing FX prosthetics according to special effects requirements.o Working with costume designers, set designers, and stylists to ensure consistency.o Having knowledge of different color palettes and design styles.o Maintaining an awareness of the latest trends in beauty.o Using models and fashion magazines as reference points.
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HairstylistFoil Hairstyling Oct 2016 - Sep 2017Welcome customers and identify their preferences by asking pointed questions.Recommend hairstyles and haircuts according to customers’ face shapes and tastes.Wash, rinse and dry clients’ hair using appropriate shampoos and conditioners (e.g. for oily hair or dry scalp).Cut, trim and shave hair using professional equipment.Apply a wide range of hair coloring techniques, like highlights, ombre and balayage.Create hairstyles for formal events and everyday looks, including braids, ponytails and buns.Apply hair treatment products, as needed (e.g. color protection creams and hydrating masks).Form bonds with loyal customers and remember their hairstyle preferences.Manage bookings and serve walk-ins.Ensure tidiness of beauty stations and sterilize tools, as needed.Cross-sell hair care products or services, when appropriate.
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Junior HairstylistFranco International Hair Jan 2016 - Sep 2016Maintaining a safe, healthy and clean environment.Assisting senior colleagues to deliver salon services.Engaging positively with clients and promoting a positive image of yourself and the salon.Greeting and gowning clients in readiness for hairdressing services.Preparing tools, equipment and products for services.Carrying out shampooing, conditioning treatments, removing colours, neutralizing perms and any other tasks deemed suitable under supervision, if required.Answering the telephone, dealing with enquiries and making appointments.Processing client payments.Making and serving refreshments for clients.Promoting salon services and products.Ensuring the salon is clean and tidy at the end of the day.Commitment to training by attending all training session, assessments and reviews.
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PartnerRs Rubber Stamp & Engraving Jan 2013 - Jan 2016Coordinating stock control operations with warehouse staff, as well as the sales and finance departments.Analyzing supply chain data to ensure the uninterrupted availability of stock.Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS).Evaluating vendors and suppliers’ offers and negotiating profitable purchase prices.Placing and receiving orders to replenish stocks as needed.Tracking shipments and coordinating internal stock transfers, as well as resolving delays.Overseeing stock storage processes, including tagging, boxing, and labeling.Maintaining a steady flow of stock from storage to where it is needed.Performing regular inventory audits and keeping stock purchasing within budget.Maintaining and updating daily shipment records, as well as purchases and pricing reports. -
ApprenticePasquale Hair & Makeover Specialists 2013 - 2016City Of Johannesburg, Gauteng, South Africa
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WaitressRiver View Lodge Feb 2011 - Nov 2012Provide customers with menus.Take customer orders and relay this to the kitchen.Serve food and beverages to customers.Listen to any complaints that patrons have and address them appropriately.Prepare bills and process payments.
Hope-May Pretorius Education Details
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Pasquale Hair Dressing AcademyHair Styling/Stylist And Hair Design -
Joico, Johannesburg - GautengJoi Of Color - Hair Studies -
L’Oréal Head Office, Johannesburg'Rch - Redken Certified Hair Colourist - Hair Studies -
Hoërskool BrandwagGrade 12
Frequently Asked Questions about Hope-May Pretorius
What company does Hope-May Pretorius work for?
Hope-May Pretorius works for Espoir Hair Artistry
What is Hope-May Pretorius's role at the current company?
Hope-May Pretorius's current role is Salon Owner at Espoir Hair Artistry.
What schools did Hope-May Pretorius attend?
Hope-May Pretorius attended Pasquale Hair Dressing Academy, Joico, Johannesburg - Gauteng, L’oréal Head Office, Johannesburg, Hoërskool Brandwag.
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