Hope Mccadden Email and Phone Number

• Primary responsibilities included developing, certifying, and releasing new Cross-Domain solutions to market. • Owns, and managed the product back-log for each sprint.• Facilitate cross-functional collaboration through virtual Teams spaces, which enhanced remote client engagement and decision-making processes.• Led a Quality team of 3 members on multiple projects for the V3 CDS platform, which ensured functional, regression, and security requirements were implemented in a cross-domain solution environment.• Led daily SCRM meetings to discuss project successes and challenges.• Wrote Test Plans, Test Reports, and Product Description documentation for client demonstration.• Translated product roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteria.• Collaborated with Project Manager and Product Owner to identify the Project’s impediments and delays.• Worked closely with Managers and Developers to bring feedback to the Quality team to ensure the client’s need were meet.• Delivered product releases in a regular cadence while working towards product certification goals.• Responsible for creating and updating technical documents to identify functional requirements for GAT and JITC.• Led employee interviews and onboarded new team members by demonstrating system configuration, documentation, and training.

- Lead QA implemented new features into configuration and UI. Collaborated with teams at project handoff.- Applied documents add and searched features on how they correlate with the UI and database environment.- Wrote test cases and manually executed using Microsoft Test Manager (MTM). - Implemented manual test case for automation using Team Foundation Server (TFS).- Experienced in functional, regression, smoke, ad hoc, comparison, security, UI, and automation testing.- Performed various types of back-end testing such as data validation, data integrity testing using SMS.- Hands-on experience loading and transforming large data using HL7 interface into the application.- Established, implemented & maintained healthcare HIPPA compliance.- Used Microsoft Visual Studio to document & report software defects.- Collaborated with development & architects to improve the software development process.- Provided feedback and recommendations to developers on software usability and functionality.- Executed Scrum procedures, contributed to sprint planning, forecasting, tracking work using Visual Studio. - Participated in leading daily SCRM meetings to discuss project successes and challenges. - Consulted with Business Analyst to identify impediments, delays, and the project progress across teams.- Created troubleshooting technical documentation.- Designed test case workflows for Regression testing.-Reviewed older test cases and deciding if the test case should be closed and rewritten to show the new features.

- Experienced in testing Web, UI, and Database applications using Functional, Regression, Comparison, Security, UI, install/uninstall test scenarios in an Agile environment.- Created and manually executed test cases per business requirements using HP ALM.- Executed SCRUM procedures in test planning, reporting defects, and assigning tasks to the QA team using JIRA.- Participated in weekly SCRM meetings to discuss project successes and challenges. - Implemented manual test case for automation using Selenium WebDriver.- Preformed various software installation and configuration tasks using VMWare in a Windows 10 environment.- Collaborated with Project Manager and Developers on defect reporting/tracking.- Updated test cases to included new software features.

- Created and manually executed test cases per business requirements using HP ALM.- Experienced in Functional, Regression, Comparison, Security, UI, install/uninstall. - Used JIRA to document test plan data, reported defects.- Wrote SQL queries to validate backend testing of the database.- Collaborated with Project Manager and developers on bug reporting and project status tracking.

- Ensured minimal downtime by implemented backup/restored procedures using Symantec Backup. - Managed multiple virtual servers to ensure server availability for the mission-critical applications using Wireshark.- Team Lead provided Subject Matter Expert (SME) support for a multi-tier helpdesk in a Windows environment. - Provided APC UPS monitoring and support of 44 sites spread across the US.- Developed and maintains systems documentation for a government agency. - Tracked hardware/software inventory.

- Served as a customer-facing Business Analyst and a member of a Project Management team responsible for a $286M Voice-Over-Internet-Protocol (VoIP) transition project for a national government agency.- Conducted on-site data gathering at various government sites across the USA supporting equipment installations.- Maintained Cisco 3925E, 3945E Routers, Cisco 3750 switches, and Cisco 6504 Switches ensuring devices are operational for the final phases of transition.- Supervised and assisted in installing new T1’s and DS3 circuits to the Cisco Routers and Switches.- Coordinated deliveries of training materials and installation personnel in preparation of government sites transitioning to a new Voice over Internet Protocol (VOIP) phone solution.- Organized and managed on-site setup and installation of a new phone (VOIP) system.- Managed the project schedule to completion by successfully transitioning government sites over to a new Voice-Over-Internet-Protocol (VOIP) solution.

- Provided LAN/WAN support using TCP/IP for the servers, mainframe applications, hardware, and software support for 41 customer sites in support of a national government agency.- Hands-on experience with VMware to re-imaged workstations remotely, performed password resets, and installed and manually performed software and hardware tests.- Analyzed and recommended system modifications to reduce user issues.- Scheduled and coordinated technician dispatches with various 3rd party vendors.- Provided hardware inventory and replacement support for government agency locations.- Coordinated with 1st and 2nd level Engineers to resolve issues during network outages.- Responsible for provided vendor-specific support for all NCR Point-of-Sale equipment.

- Experience with ServiceNow for updating the documentation to implement standard processes and procedures to streamline the team’s ITIL Incident and Problem Management practices. - Responsible for implementing a graphical structure for the Intranet and maintained graphic design and links. - Supervised and instructed a centralized IT Help Desk (7x24) of 9 systems analysts that support 41 government sites. - Served as the primary point of escalation for all high-level customer issues with 24-hour resolution.- Experience with Shiftboard for tracking systems analysts’ schedules to ensure adequate shift coverage based on call volume.- Lead weekly ticket review conference calls with PMO teams and customers to address open ticket concerns.

- Provided customer-facing systems administrator support for a national government agency.- Built and updated auto-build software to ensure all NT Server and NT workstations remain current with Microsoft Security patches.- Supervised rebuilding and/or software upgrades of all Windows platform workstations and network servers in a secure environment.- Hands-on experience with Windows Active Directory to manage domain login accounts for 800 workstations and 12 servers in a national government agency domain.- Project lead for web-based applications implementing documentation and training of Tier 1 groups to support web-based government agency applications.- Provided troubleshooting support to resolve hardware component failures.- Remotely managed NT and XP workstations using Symantec PC Anyware to ensure a secure environment for custom reporting applications on NCR POS equipment.- Lead conference calls to troubleshoot and resolve complex network and connectivity issues in real-time.

- Functioned as a helpdesk analyst in a call center supporting an environmental company.- Provided first and second level problem management support. - Setup and maintained shift scheduling to ensure full coverage based on call volume. - Provided troubleshooting support to resolve internal application software. - Supported hardware replacement operations to ensure application servers remained operational at all times.