• Managed incoming calls by providing accurate information to callers and routing them to the appropriate department or personnel.• Track customer complaints and raise tickets to answer questions or resolve problems.• Escalate unresolved matters and maintain ownership through to a timely resolution.• Provided excellent customer service by responding promptly to client inquiries and resolving issues in a timely manner.• Provide referrals to inquiries from visitors and customers to the respective department managers.• Distribution of incoming mail and letters to members of staff and dispatching of outgoing mail.• Manage appointment diary manually and electronically.• Performed daily administrative tasks such as filing documents and preparing reports.• Demonstrated strong communication skills when interacting with guests over the phone or in person.• Utilized computer software programs such as Microsoft Office Suite effectively for data entry purposes.• Interacted with management and colleagues to resolve important administrative matters.• Maintained office equipment and reported malfunctions for servicing.• Maintained records of visitors, including contact information, purpose of visit, and time of arrival and departure.• Kept track of office supplies inventory levels and placed orders when necessary.• Created spreadsheets using Microsoft Excel to track data trends over time.• Gained extensive knowledge of products and services through ongoing training and self-study.• Demonstrated proficiency in utilizing CRM systems to track customer data and generate customized reports.