Hope Pace Email & Phone Number

Knoxville, TN, US

Clinton, TN, US

Pelham, Alabama, US

• Expertly managed multiple projects simultaneously with effective prioritization and resource allocation resulting in an annual total of 8.95 million in accounts
• Proactively anticipated project needs, held team members accountable, and consistently followed up with clients and managers to ensure project success
• Demonstrated strong cross-functional communication skills by working closely with the marketing team on product marketing activities
• Adeptly resolved customer complaints through active listening, problem-solving, and follow-up to ensure resolution
• Maintained accurate records and submitted timely monthly activity and sales reports to customers
• Demonstrated ability to navigate Mainframe (AS400) and SAP software

Boca Raton, Florida, US

• Managed customer inquiries and resolved technical issues through effective communication and problem-solving skills
• Proficient in Microsoft Office, Excel, and Word, with a solid understanding of technical knowledge
• Demonstrated excellent time management skills by successfully adjusting schedules to meet customer requests and technical availability
• Managed a high volume of customer calls, averaging 60-70 calls per day, and accurately transferred callers to the correct extension
• Utilized effective de-escalation techniques to handle irate customers and prioritize based on established policies and procedures
• Maintained accurate call logs and used clients' names naturally during phone conversations to improve customer experience

• Managed daily operations and coordination of multiple projects to ensure successful completion within time and cost objectives
• Implemented project management processes and techniques to ensure project scope, schedule, and costs are well managed and controlled
• Coordinated internal resources and third-party vendors to ensure efficient project execution
• Monitored project performance using appropriate systems, tools, and techniques and made necessary adjustments to meet project objectives
• Maintained records of meeting notes, reports, and expenses to ensure accuracy and accountability
• Provided excellent client and internal communication to ensure clear and transparent communication on project progress and status

• Developed and maintained customer relationships through company visits and calls
• Managed schedules and assigned tasks to sales staff
• Assessed sales statistics and made recommendations for sales program improvements
• Represented the company at trade association meetings to promote products
• Worked with journalists and influencers to build brand experiences
• Trained sales staff on product knowledge and sales techniques