Hope Pace Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tn, Us

Clinton, Tn, Us

Pelham, Alabama, Us

• Expertly managed multiple projects simultaneously with effective prioritization and resource allocation resulting in an annual total of 8.95 million in accounts• Proactively anticipated project needs, held team members accountable, and consistently followed up with clients and managers to ensure project success• Demonstrated strong cross-functional communication skills by working closely with the marketing team on product marketing activities• Adeptly resolved customer complaints through active listening, problem-solving, and follow-up to ensure resolution• Maintained accurate records and submitted timely monthly activity and sales reports to customers• Demonstrated ability to navigate Mainframe (AS400) and SAP software

Boca Raton, Florida, Us

• Managed customer inquiries and resolved technical issues through effective communication and problem-solving skills• Proficient in Microsoft Office, Excel, and Word, with a solid understanding of technical knowledge• Demonstrated excellent time management skills by successfully adjusting schedules to meet customer requests and technical availability• Managed a high volume of customer calls, averaging 60-70 calls per day, and accurately transferred callers to the correct extension• Utilized effective de-escalation techniques to handle irate customers and prioritize based on established policies and procedures• Maintained accurate call logs and used clients' names naturally during phone conversations to improve customer experience• Escalated and reported issues to management as necessary• Proactively managed relationships with clients, stakeholders, and third-party vendors• Implemented risk management strategies to minimize project risks and maintained comprehensive project documentation

Managed daily operations and coordination of multiple projects to ensure successful completion within time and cost objectives• Implemented project management processes and techniques to ensure project scope, schedule, and costs are well managed and controlled• Coordinated internal resources and third-party vendors to ensure efficient project execution• Monitored project performance using appropriate systems, tools, and techniques and made necessary adjustments to meet project objectives• Maintained records of meeting notes, reports, and expenses to ensure accuracy and accountability• Provided excellent client and internal communication to ensure clear and transparent communication on project progress and status• Managed service support contracts, including program scope, lifecycle, and resources to ensure project objectives are met• Utilized appropriate verification techniques to manage changes in project scope, schedule, and costs and ensure project success.

• Developed and maintained customer relationships through company visits and calls• Managed schedules and assigned tasks to sales staff• Assessed sales statistics and made recommendations for sales program improvements• Represented the company at trade association meetings to promote products• Worked with journalists and influencers to build brand experiences• Trained sales staff on product knowledge and sales techniques• Managed a multi-line phone system during high volume call times• Met with key clients to assist sales representatives and negotiate deals• Assisted with the preparation of manuals and technical publications