Hope Pearson Email & Phone Number

United States

Responsible for developing sales, customer service, and sales management training modules and facilitate training to branch staff. Provides sales management and sales results to the Branch Management team. Identify performance gaps in goal achievement and reduce variability across the branch network. Create and implement action plans to address and resolve variances. Reinforce and improve the sales process, monitor consistent execution of sales disciplines and expectations across the branches. • Manage Community Banking Sales Scorecard and Incentive Plan.• Drive sales performance through group and one on one on-site coaching.• Leverage partnerships across enterprise to execute sales plans and achieve mutual sales goals.• Build training plan relevant to the growth and development of the Community Banking Team.• Oversight of new hire training and onboarding process.

Fleetwood, Pa

Director of the Retail Banking Division of Fleetwood Bank. Responsible for planning, directing, and implementation of all Retail Banking initiatives, including sales & product management, pricing strategies, and distribution of consumer banking solutions across channels. Fleetwood Bank is a state charted commercial bank headquartered in Fleetwood, Pennsylvania since 1934.

Allentown, Pa

Community First Fund is a Community Development Financial Institution (CDFI), an SBA guaranteed lender, and we have received a high rating for impact and financial management from Aeris, the independent CDFI Assessment Rating System.Our targeted financing is starting and growing businesses, creating affordable housing and expanding community facilities. This translates into job creation that is lasting, quality homes for affordable prices, sustainable community service programs for low-income neighborhoods, and restored downtown neighborhoods that are attractive and enduring.Our mission is to create sustainable prosperity for low wealth communities and individuals, especially Person of Color and women, by aligning capital, knowledge and advocacy to advance business ownership, housing and community development in the communities we serve.

New Tripoli, Pa

Responsible for management of Retail Branch locations and Deposit Operations. Worked closely with Information Technology, Marketing, and Branch Security Departments to implement bank initiatives. Responsible for Deposit and Regulatory Compliance, Coordination of Policy Administration, Deposit Products & Services, and Sales Management. Worked as a liaison with all departments to create, update, integrate, and maintain company policies and procedures. Worked closely with both internal and regulatory auditors to ensure deposit compliance.Developed and implemented Branch Teller Performance Standards.Implemented Talent Assessment process for all Branch Team Members to identify top talent within branch network. Participated as a voting member of bank loan committee for consumer and commercial credit requests in excess of $750,000.Developed Relationship Banker position to assist Commercial Loan Officers with cross-sell of cash management services and improve customer on-boarding experience.

Reading, Pa

Responsible for all aspects of reviewing, underwriting, and approving home equity loan applications up to $250,000. Completed appraisal report, title search, and credit report analysis and review.

Bethlehem, Pa

Provided Small Business support to 120 Retail Branches across Western PA & Maryland Market. Responsible for all aspects of Small Business Loan Production, Pipeline Management, Business Development Training, Acquisition, and Cross-sell of supporting products and services.

Allentown, Reading, And Lancaster Pa

Retail District Executive since February 2008. Oversee up to 20 branches in the Allentown, Lancaster and Reading Markets. Responsible for overall Retail Branch Goal attainment, budget control, hiring, sales coaching.

Oversee all aspects of Retail Bank Branch operations and sales management. Coaching, hiring, performance management, sales training, branch budget controls, customer service.

Management of Consumer Finance Loan Branch Office. Responsible for loan goal attainment, budget control, collection of consumer loan, home improvement, and home equity loan accounts, sales coaching, hiring.

Oversee all aspects of operations and sales management in Consumer Finance Loan Branch. Responsible for budget control, hiring, training, coaching, sales management training, collection of consumer loan and home equity accounts, result projections.

Graduate Diploma

Wharton Leadership Certificate, As Part Of The Aba Stonier Graduate School Of Banking Program

Hs Diploma, College Prep Study