Hope Rowe Email and Phone Number

Provided excellent customer service by supporting a wide range of technical and network solutions. Gathered and analyzed information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problemProvide technical support of hardware, systems, sub-systems and applications. Provide technical support of hardware, sub-systems and applications Assists with navigating around application menus Develops and sustains a productive client relationships Offers alternative solutions where appropriate with the objective of retaining client’s business

Worked with both technicians and engineers to test network devices. Identified and repaired faulty network configuration issues. Performed implementation reviews and configured equipment in IP/Ethernet space and also built VLANS. Managed tickets in the remedy queue. Gained knowledge of broadband equipment, protocols and networkingAcquired Troubleshooting DSL, ATM, Ethernet, IP and network management experience

As a technican at Hewlett Packard I provided support for various areas some of which included:Software Hardware Computer SalesComputer Accessory SalesNetworkingI also helped with everyday process development.

Taught functional, behavior, and occupational skills